Deepanshu Soni

[Deepanshu Soni @deeeepanso]

@anandmahindra @anishshah21 Sad to see Mahindra’s reputation online. I even reached out multiple times to CX GM Sumeet Bawa but received no response. My issues remain unresolved, it feels like Mahindra doesnt care. Love the cars, but the customer service is the complete opposite

[Deepanshu Soni @deeeepanso]

Hello @anandmahindra sir, @anishshah21 sir & @Mahindra_Auto
Disappointed & frustrated with after sales service for my ScorpioN sitting at dealership for 2weeks! No transparency, no commitment to deadlines & zero customer respect. Worst CX experience.
Concern # CF2600383181

[Deepanshu Soni @deeeepanso]

@18002096006 Is someone from Mahindra following up with the dealership? They haven’t still provided me with a delivery ETA! This is bottom for customer service @anandmahindra @MahindraRise @Mahindra_Auto @MahindraScorpio

[Deepanshu Soni @deeeepanso]

@18002096006 Spoke with the GM body shop today! Hoping for a satisfactory resolution after such a delay!

[Deepanshu Soni @deeeepanso]

@JioCare @reliancejio @AkashMAmbani @akashmambani @jiocare so today, you have updated the engineer visit to Aug 12. I need to wait for 7 days for my internet issue to be resolved? Are we really living in 2025?

[Deepanshu Soni @deeeepanso]

@AkashMAmbani @reliancejio @JioCare has failed to resolve my Jio Fiber issue 
SR00002K2JP3 registered on Aug 6 01:55 AM. Followed up since last 4 days, expected resolution as of Aug 09, 09:00 PM on the MyJio app says August 07 01:55 AM! 

I am highly disappointed with JIO!

[Deepanshu Soni @deeeepanso]

@JioCare Hello @reliancejio @JioCare @akashmambani please define “some time”! I have already gave enough time between aug06 01:55AM to aug09 09:50pm. How long you would take to fix a home internet? Is it really that complex. No one visited me ever!!!!!

[Deepanshu Soni @deeeepanso]

@TRAI

[Deepanshu Soni @deeeepanso]

@JioCare As you can see the expected resolution is Aug 07! Please explain how can I trust that an engineer will visit me? You are telling me this every day on phone! @anantmambani @jiocare

[Deepanshu Soni @deeeepanso]

@JioCare Hi Shireen! Because of all the false promises Jio support is making, I have no faith left. Please fix my internet at the earliest. @reliancejio @AkashMAmbani @_MukeshAmbani

[Deepanshu Soni @deeeepanso]

@HDFCBank_Cares Done! Please check

[Deepanshu Soni @deeeepanso]

While doing an online transaction using my @HDFC_Bank @Visa debit card, I accidentally input incorrect CVV and correct OTP. Surprisingly the transaction completely successfully!
Is this a feature or a security concern? #hdfcbank #visa

[Deepanshu Soni @deeeepanso]

Getting a vehicle before 2/12 was very important so I had no choice but to upgrade to Z8L. I wasn’t expecting such a professional and smooth service. Kudos to @MahindraRise Area Sales Manager Jaikishan for helping and for being so prompt 🙌
@anandmahindra

[Deepanshu Soni @deeeepanso]

Hi @anandmahindra sir,
Very disappointed with the treatment received from @MahindraRise for Scorpio N Z4 variant. Hundreds of Z4 cx are facing same.
It’s 14/11 & status remains same. No response for multiple email reach outs to Mahindra’s leadership.

[Deepanshu Soni @deeeepanso]

@Pappu_Chourasia @anandmahindra @MahindraRise @anishshah21 Another example where date of a lower variant is pushed whereas the delivery date is preponed for Z8L
Clearly no issue with supply chain. The first 25000 non Z8L customers arent getting any priority. All false promises
@anandmahindra @MahindraRise @MahindraAdvntr #mahindra

[Deepanshu Soni @deeeepanso]

Hi @anandmahindra sir,
Very disappointed with the treatment received from @MahindraRise for Scorpio N Z4 variant. Hundreds of Z4 cx are facing same.
It’s 14/11 & status remains same. No response for multiple email reach outs to Mahindra’s leadership.

[Deepanshu Soni @deeeepanso]

@Pappu_Chourasia @anandmahindra @MahindraRise @anishshah21 @MahindraRise Scorpio N variants having lesser parts compared to Z8L are delayed due to supply chain issues & XUV700 is preponed as supply chain improved.
There is clearly no supply chain issue, Mahindra is focus on selling Z8L to make extra money!
@anandmahindra #mahindra

[Deepanshu Soni @deeeepanso]

@Pappu_Chourasia @anandmahindra @MahindraRise It’s really disappointing to see a great company where not delivering what they committed.

[Dilli Ka Maalik @Pappu_Chourasia]

@deeeepanso @anandmahindra @MahindraRise There are reports that they haven't started with the product of Z4. Eventually they will either change the estimated delivery date or will cancel your booking (which they have for many). Z8L have been over produced prior launch and they have plenty of stock.

[Deepanshu Soni @deeeepanso]

Really disappointed with the treatment I'm getting from Mahindra. My #ScorpioN is scheduled to be delivered btwn 11Nov-11Dec
Dealership has no clue & @18002096006 says it'll be delivered in Dec
What about 11Nov to 30Nov? Is the vehicle still not in production?
@anandmahindra