@carl_morries you may not be familiar with consumer rights in Ireland or the EU, but when you purchase an item that turns out to be faulty, the seller/store you purchased from are responsible for rectifying the situation.
Do not buy from @currys@Currys_irl, unless you want to wave goodbye to your hard earned money. Cooker purchased had a fault that was reported within 3 months and curry’s blatantly flout consumer rights. They pretend to care on socials, but in reality never reply. @CCPCIreland
@Currys_irl I’m actually shocked at the reply I just received. I purchased a cooker from you last November, within the first 3 months, the oven started switching on, on its own. I contacted you and a repair was arranged. Unfortunately, the repair was not final and the same issue
….refund or replacement under the law, I was told that Curry’s policy dictates that they are no longer responsible when an item is over 6 months old. Unbelievable.
….has returned. I contacted your customer service department to request a replacement to be told by your customer support that there is nothing they can do for me as the item is over 6 months old!! @CCPCIreland When I informed the customer support rep that I was entitled to a
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@skyhelpireland on a call to cs today I was informed that a package added over the phone cannot be removed within the 14 day cooling off period, only an offer can be removed within the 14 day cooling off period. I was informed that 31 days notice is needed to remove any package.
@ebay so your process to involve eBay when an item doesn’t arrive, is to message the seller and then have to wait another week? Ridiculous, I’ve already waited 2 weeks for my order that never arrived and I’ve already spoken to the seller. My first and last time using eBay.