Deepti Arora

[Deepti Arora @deeptiarora_gem]

@Flipkart @_Kalyan_K @jeyanv @BadriHemant Dushyant Jayanti Amitesh Jha wishing you happy #Dusshera. #DoyouKnow that @Flipkart doesn’t have the option to cancel the order when the product has reached to it’s warehouse for shipping. Even @flipkartsupport can’t do it from backend.

[Deepti Arora @deeptiarora_gem]

@Flipkart @_Kalyan_K @RRaviIyer @flipkartsupport See the status, the order has been lying at the Ekart courier facility since october 9th @Flipkart @flipkartsupport? If you can’t deliver then cancel the order, why holding the money? #unfairflipkart

[Deepti Arora @deeptiarora_gem]

@Flipkart @_Kalyan_K @jeyanv @BadriHemant Dushyant Jayanti Amitesh Jha wishing you happy #Dusshera. #DoyouKnow that @Flipkart doesn’t have the option to cancel the order when the product has reached to it’s warehouse for shipping. Even @flipkartsupport can’t do it from backend.

[Deepti Arora @deeptiarora_gem]

@Flipkart @_Kalyan_K @RRaviIyer @flipkartsupport @flipkartsupport keep on asking for patience but patience for how long when @Flipkart doesn’t even know the status. Order in the same status since 9th october and no option to cancel the order. 15 days of patience is not enough @Flipkart?

[Deepti Arora @deeptiarora_gem]

@Flipkart @flipkartsupport is of not much help either as they only ask for customer patience and ask customer to call. Has #customerservice taken a backseat at @Flipkart in this race to #bigbilliondays sales?

[Deepti Arora @deeptiarora_gem]

I had this #Eureka moment when my product ordered on 8th october is yet to be delivered and is in the same status at @Flipkart warehouse since 9th october with neither cancellation possible, nor any line of sight on delivery.

[Deepti Arora @deeptiarora_gem]

d. @Flipkart doesn’t have good #technology integration team e. @Flipkart teams do not collaborate. Either of these reasons mean the blue-eye indian startup is not on the right path, which worries me. Being a supply chain consultant for last 2 decades I can help with c. and d.

[Deepti Arora @deeptiarora_gem]

@Flipkart - a 16 year business and being considered a technology giant doesn’t have this basic functionality could mean: a. @Flipkart cares only about sales b. @Flipkart doesn’t care about customer c. @Flipkart doesn’t have good #supplychain team

[Deepti Arora @deeptiarora_gem]

I had this #Eureka moment when my product ordered on 8th october is yet to be delivered and is in the same status at @Flipkart warehouse since 9th october with neither cancellation possible, nor any line of sight on delivery.

[Deepti Arora @deeptiarora_gem]

d. @Flipkart doesn’t have good #technology integration team e. @Flipkart teams do not collaborate. Either of these reasons mean the blue-eye indian startup is not on the right path, which worries me. Being a supply chain consultant for last 2 decades I can help with c. and d.

[Deepti Arora @deeptiarora_gem]

@Flipkart - a 16 year business and being considered a technology giant doesn’t have this basic functionality could mean: a. @Flipkart cares only about sales b. @Flipkart doesn’t care about customer c. @Flipkart doesn’t have good #supplychain team

[Deepti Arora @deeptiarora_gem]

@Flipkart @_Kalyan_K @jeyanv @BadriHemant Dushyant Jayanti Amitesh Jha wishing you happy #Dusshera. #DoyouKnow that @Flipkart doesn’t have the option to cancel the order when the product has reached to it’s warehouse for shipping. Even @flipkartsupport can’t do it from backend.

[Deepti Arora @deeptiarora_gem]

@flipkartsupport 👎🔄 Your standard replies aren't cutting it! I don't need empty promises, I need action. It's time to cancel my order and process the refund. 🚫💸 #

[Deepti Arora @deeptiarora_gem]

🕒😠 This is getting out of hand! Ordered my product on 8th Oct, and the resolution window has now been pushed to 27th Oct? Unacceptable! 🚫 I've had enough waiting. It's time for a cancellation and a refund ASAP! ⏳💸 #RefundNow #CustomerServiceFail #Flipkart #flipkartsupport

[Deepti Arora @deeptiarora_gem]

@flipkartsupport Please arrange a call immediately and initiate my refund ASAP. I can’t wait any longer.

[Deepti Arora @deeptiarora_gem]

🔥😡 Unbelievable! Ordered a table on 8th Oct, and it's still MIA! 🚚💨 After yesterday's tweet, I was promised a resolution within 24 hrs, but now they're pushing it to 24th Oct? Are we manufacturing the table from scratch or importing it from Mars? #Flipkart #flipkartsupport

[Deepti Arora @deeptiarora_gem]

#Flipkart #FlipkartBigBillionDays #flipkartsupport I escalated the issue with incompetent support desk and daily I am asked to wait for a day and story repeats the next day. It’s frustrating to see that my issue has been marked as resolved today without delivering my order. (2/2)

[Deepti Arora @deeptiarora_gem]

#Flipkart #flipkartsupport #FlipkartBigBillionDays Had horrible experience with Flipkart. I placed an order on 8th Oct and was supposed to receive it by 16th Oct. Till date there is no clarity when I will receive my oder. Last tracking status was updated on 9th Oct. (1/2)

[Deepti Arora @deeptiarora_gem]

@IncomeTaxIndia, please look into my grievances 13258542 and 13549699. These have been marked as ‘resolved’ and ‘closed’ without answering to my query and concern. The responses received were very generic and not satisfactory.