What are the top 10 ranks from IITJEE, the hardest exam in India, 2009 doing today?
The craziest thing is India won 4 International Physics Olympiad Golds, and all 4 were in the top 6!
Rank 1 — Nitin Jain
IPhO Gold, IIT Delhi, Twitter, Google SWE. 1 of 2 who is in India.
1/11
AI Customer Support needs Humans
From a friend who was recently on a health insurance company website (and who, ironically, is a fairly active AI investor):
"You know what? F*** AI, including for customer support.. I'm ready to burn down every AI server out there 🤬😡
The %INSURANCE-COMPANY% app and website are broken for ordering a specialty prescription, when you contact support they send you either to a technical support line which is useless or to a health alert line, which is answered clearly by an AI voice because it does not listen to what you want to say but pretends that it is listening. Meanwhile, the customer support agent on chat claims to be a human being but clearly is not because it is regurgitating the same wrong answer over and over again."
CEOs: Please think of adding an escape hatch for customers to speak with a person, when AI is clearly not doing the job. This escape hatch could appear based on factors such as time on site, customer value, transaction type, etc. Not having this option risks alienating your best customers. Even one such experience is unacceptable.
@ravihanda Here is your 15k. Now answer me, I have been following you, hearing about you from our mutual friends and wanted to meet you one day. Wanted to know answer to my question so that I will know who am I dealing with.
Last month, I talked with a founder in San Francisco who was starting an AI app for school students. When I suggested hiring engineers from our community, he said he preferred remote workers from the USA.