@HM_Passport The 'track your application' feature on https://t.co/XqE6ryDiqj seems to be broken: I put in my application reference number but it says it's too short. The prefix PEX is being removed.
@British_Airways help please: can't speak to a call center agent (automated message hands up) and (human) chat agents are busy. I have a complex request I can't fulfill online.