I have been trying to cancel my subscription to @TheEconomist for the last year, but they make you phone to cancel, and the lines are extremely understaffed 😡
If you can sign up without talking to someone, you should be able to cancel the same way.
Not cool.
@virginmedia Really? Glad that I will have all my issues solved. Between now and someday in a post covid era. By the way, which number do you think I have called (and waited roughly 2hours) to begin with?
@virginmedia with very poor support again. Trying to cancell my contract because I am moving countries. Called twice, more than 40min each. Both times line was cancelled while I waited to be transferred. Should I call for another 40min to be cut off again?
@virginmedia Correction, second call was 1h and 4 min. Loved your suggestion. I should call to wait for another 1h without solving my issue. Or send a letter and wait how long? 3 days? Is that acceptable at all?
@DelberLage My apologies, it wouldn't have been intentional. I am sorry you wish to cancel. You'll need to call us on 150 // 0345 454 1111 or write to us here - Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG; ^John
Hoje é dia de Hipsters On The Road 🚙
Eu e o @alberto_souza conversamos com o @DelberLage e o Leonel Martins sobre como a SalaryFits usa Java e Flutter no dia-a-dia para resolver grandes desafios de negócio.
Ouve aí: https://t.co/6OPT1hcx8L
Forgot to mention! I am also paying a £20 fee in my next bill. After all, I deserve it. Ps: still on the phone waiting, and got another message in the chat asking for my comprehension while they can support me
What an amazing customer experience, @virginmedia ... Can't wait to receive a message asking for me to DM for a quick support. And then getting there a message to call the same number. By the way, still hearing some annoying music while I text here.
What an amazing customer experience, @virginmedia ... Can't wait to receive a message asking for me to DM for a quick support. And then getting there a message to call the same number. By the way, still hearing some annoying music while I text here.
Trying online as well. Again @virginmedia asking me to understand delays due to covid. But also got a post saying that they are happy to renew my contract for another year, cause I changed address??? But not working on my end yet....
Trying online as well. Again @virginmedia asking me to understand delays due to covid. But also got a post saying that they are happy to renew my contract for another year, cause I changed address??? But not working on my end yet....
Now I need to call them to activate it. Yesterday waited for 40' and no answer. Already waiting for almost 20' today. Seems to be due to covid, but it was supposed to be online, and I am paying the same fees for almost 5 years... Not impacted by covid
Now I need to call them to activate it. Yesterday waited for 40' and no answer. Already waiting for almost 20' today. Seems to be due to covid, but it was supposed to be online, and I am paying the same fees for almost 5 years... Not impacted by covid
Moved home, did @virginmedia a favour by trying a self installation kit. And myself as well. Asked for it online and took me 45'. Até least could do that after 3 days instead of 15. But...
Moved home, did @virginmedia a favour by trying a self installation kit. And myself as well. Asked for it online and took me 45'. Até least could do that after 3 days instead of 15. But...
@davebarna@sytaylor@Salaryfits Indeed, @davebarna !! This is a huge trend and we are working a lot to provide a seamless integration with payroll systems in order to bring financial wellbeing to consumers!