@Citibank Freezing our entire acct for DAYS with no access to our money right b4 Xmas - because someone used my debit card at a Walmart in GA. NOT OK. #customerexperience#fraudprevfail
In my experience, the best indicator of whether an organization is really human-centered is when the leadership team says, “That will be a pain, but it’s the right thing to do.”
"No amount of iteration can fix a product that shouldn't have been built in the first place.
And the only way to know you're on the right track is by having a thorough understanding of your users' needs, and how you'll create value for them."
— @eddzio
https://t.co/70bigTIo1n
@Publix Vaccine site generating error after error this morning. Clearing out my responses, giving me blank pages. Tried 3 different devices and couldn’t secure any appointment. My mom is 62 and more than meets requirements.
“Let’s be clear — this is about disruption, disinformation, and sowing chaos,” (aka the basis of his entire presidency) #TrumpConcede https://t.co/3ptw7hGINI
If someone you love and care about voted the other way, today might be a good day to reach out. Not to talk politics, but to talk about things that will remind them (and yourself) why you love and care about them.