Deo Jumarang

Ordinary Filipino Citizen living an ordinary life and working for a better future.

[Deo Jumarang @deo03]

@PLDT_Cares I really feel that @DtiPhilippines should ask @PLDT_Cares to refund customers fully when we can’t use the internet at its expected speed. Sending DMs via messenger always just gives AI-generated replies. 😫

[Deo Jumarang @deo03]

Kawawa talaga ang consumers. Tuloy ang bayad ng full amount para sa very poor service. @PLDT_Cares @PLDTHome @pldt

[Deo Jumarang @deo03]

Tuloy ang bayad sa napakahinang internet. Ni hindi kayang manood sa Netflix sa sobrang bagal. Nagpa “upgrade” pa ako nyan ah. @PLDT_Cares @PLDTHome @pldt @DtiPhilippines

[Deo Jumarang @deo03]

@PLDT_Cares It’s the same generic answer with no clear resolution always. Requesting for a refund is also extremely difficult and frustrating, sometimes taking me hours on the phone for a measly 200 pesos for days of inconvenience. 😫😫😫

[Deo Jumarang @deo03]

Heto na naman si @PLDTHome na nagreremind na ng bill na May pa naman due pero yung internet namin na Friday pa wala, hindi pa rin inaayos. Tapos puro automated/AI response naman ang nakukuha kay @PLDT_Cares 😫😫😫

[Deo Jumarang @deo03]

@PLDTHome @PLDT_Cares has the nerve to charge Php50 for late payments when they take forever to resolve internet issues. The customers are always on the losing end, but what can we do? Who can help us? @HouseofRepsPH @senatePH @DICTgovph ?

[Deo Jumarang @deo03]

@PLDTHome @PLDT_Cares has the nerves to charge Php50 for late payments when they take forever to resolve internet issues. The customers are always on the losing end, but what can we do? Who can help us? @HouseofRepsPH @senatePH @DICTgovph ?

[Deo Jumarang @deo03]

Yes, late ko nalaman bakit trending ang Coldplay today, and that’s okay.

[Deo Jumarang @deo03]

I had to call another time and waste another hour so that another agent can process rebate for my other ticket. All this trouble for only 210 pesos.

[Deo Jumarang @deo03]

How to claim @PLDT_Cares rebates for days with slow or no internet connection.

(Spoiler Alert: if you’re after the money, it is not worth the effort. I had to call at least 5x; each time, I spent at least 30 mins on queue. I only got Php210 back for 1 wk of internet problems).

[Deo Jumarang @deo03]

This whole experience made me feel that PLDT intentionally makes it difficult for consumers to request for rebate. Take note that their representative only processed rebates for only one of my 2 open tickets.

[Deo Jumarang @deo03]

@PLDT_Cares hindi nyo talaga pinapansin pag tungkol sa rebates ang usapan dahil sa bad service nyo. That’s fraudulent. It feels like you are stealing money from us.

[Deo Jumarang @deo03]

@PLDT_Cares O di ba hindi na kayo nagreply nung tungkol na sa refund ang usapan @PLDT_Cares? Magaling lang kayong maningil eh.

[Deo Jumarang @deo03]

@PLDT_Cares @senatePH @HouseofRepsPH @DICTgovph Ano na @PLDT_Cares @PLDTHome ? Magaling lang kayo pag singilan. Pag rebates na ang usapan dahil sa poor service nyo, wala kayong aksyon.

[Deo Jumarang @deo03]

Parang hindi ko yata mapapatawad ang @PLDT_Cares @PLDTHome .
I got disconnected in the middle of my online Final Exam! Expecting the worst grade in this subject (my favorite one).

But what can I do aside from the rebates I demanded? 😩 The consumer is at the losing end again.

[Deo Jumarang @deo03]

@PLDT_Cares I hope our lawmakers in the @senatePH and @HouseofRepsPH can make laws to protect consumers against these unfair policies of telcos. @DICTgovph should also do something.