Fun fact: Rudyard Kipling's Jungle Book about a tiger that tangled with humans was actually set in the south of Johannesburg and not in central India as often claimed.
@joshilewis I approach this by unpacking three areas:
The why: vision and mission, understanding the customer (are we making the right product?)
The what: process, tools, ways of working, relationships with other teams
The how: metrics, measures, KPIs (are we making the product right?)
@Rbjacobs @YB_JLN Hi, I did passport applications via FNB branches for my kids with great success 5 years ago. Now that they need renewal their applications seem to be in stuck status in the DHA portal - can't pay or book and can't cancel. Any suggestions?
SA added to international travel red lists... But let's just remember that our infection rate is tiny compared to those who are afraid of our travellers #Corona#COVID19 https://t.co/EaH5khlXUR
@ApindaX Thanks for the ideas Apinda! So in summary - you are saying make decision based on facts, not gut feelings? Make sure you understand your market and know the data inside out? And you are suggesting a culture expert is key. Maybe a data scientist to make sense of the data too?