Desna Jackson

Running like crazy to meet my ultimate fitness level and save my life! Marathoner X3

[Desna Jackson @desnamjp]

@Allianz it's been 27 days since I've filed my claim and no response. This is not good customer service. @Gate1Travel you need to vet your people better

[Desna Jackson @desnamjp]

@LATAMAirlines Not enough or fast enough. This compensation is unacceptable. I spent more for on clothing over the 10 days. The aggravation alone is worth more than what you're offering. Be better. Do better @Gate1Travel @se_xeyness

[Desna Jackson @desnamjp]

@LATAMAirlines I feel like I'm being punished for doing what I was supposed to do #Checkedbaggage. It's been 10 days. #Dobetter #customerservice @Gate1Travel

[Desna Jackson @desnamjp]

So, after 10 days of no response @LATAMAirlines us telling me that I have to wait 14 days and giving me a fraction of charges I incur and the value of my suitcase and its contents. No sir. Get me your supervisor @Gate1Travel get them off your list

[Desna Jackson @desnamjp]

It's been 8 days @LATAMAirlines and no one has called or directed me to file a claim. I've reached my limit. If customer service is too busy to answer, then how many bags are you losing? @Gate1Travel please remove LATAM from your preferred list. need to file a claim for my loss

[Desna Jackson @desnamjp]

Helloooooooo I'm in a foreign country with limited WiFi. I'm on the move and can't sit around to wait for @LATAMAirlines to respond. Another 4 hours wasted this morning. Please help @Gate1Travel

[Desna Jackson @desnamjp]

@Gate1Travel @LATAMAirlines I'm at my lowest point trying to get this resolved. I have been looking forward to this trip since November and the memory will be of lost luggage and crappy customer service.

[Desna Jackson @desnamjp]

@Gate1Travel you need to sever ties with @LATAMAirlines . Your reputation is being ruined by their incompetence. I need my bag and its contents and they are not helping me to get it resolved.

[Desna Jackson @desnamjp]

Another 4 hours and 8 days wasted trying to get a straight answer from @LATAMAirlines about my luggage. At this point, just give me the monetary compensation @se_xeyness

[Desna Jackson @desnamjp]

@LATAMAirlines customer service rep asking me for PR number when the document they gave me at the airport had NO PR number . Just flipping great!!!

[Desna Jackson @desnamjp]

When I told my friends that @LATAMAirlines lost my luggage and the customer service SUCKS, their responses were unanimously "never heard of them". I wish @Gate1Travel never introduced me to them

[Desna Jackson @desnamjp]

It's been 7 days and @LATAMAirlines is still asking me to patiently wait and buy new clothes. I'm tired and exhausted and no one wants to tell me how to file a claim

[Desna Jackson @desnamjp]

I'm leaving Rio de Janeiro with a heavy heart thsnks to @LATAMAirlines. I'm still without my bags and NO apology or a resolution. No customer should be treated this horribly

[Desna Jackson @desnamjp]

It's truly sad and infuriating when @LATAMAirlines reached out to me VIA messenger to resolve my baggage issues then gives me a number to call to speak with a representative. Nooo flipping way. I want my bag and its contents.

[Desna Jackson @desnamjp]

@LATAMAirlines I did and yet you STILL is putting the onus on me to call for a resolution. No sir/ma'am you have all the information. I'm stuck without my clothes in a foreign country. I want my bag and its contents

[Desna Jackson @desnamjp]

I think @LATAMAirlines and their workers have CONSPIRED to STEAL my suitcase. 3 days and NO call to even check on me

[Desna Jackson @desnamjp]

I think @LATAMAirlines and their workers have CONSPIRED to STEAL my suitcase. 3 days and NO call to even check on me

[Desna Jackson @desnamjp]

So @LATAMAirlines pretends to want to help me with my bags but then sends a number for me to call even with my information. Inadequate service. I want my bag and its contents

[Desna Jackson @desnamjp]

@JeromeCadier

[Desna Jackson @desnamjp]

I think @LATAMAirlines and their workers have CONSPIRED to STEAL my suitcase. 3 days and NO call to even check on me

[Desna Jackson @desnamjp]

@monicayxz I'm HOLLERING