@AmericanAir So @AmericanAir employees disregarded a written policy, failed to enforce and subjected me and my family from a comfortable flying experience. They respond fast to tweets but then state there is no compensation possible for the issue #alltweetnoaction I’ll be filing with FAA
@AmericanAir your own customer-of-size policy says the passenger needing extra space must book a second seat and AA rebooks them if it can’t be accommodated. Not the paying family affected So where’s the part where you rebook a father and 2 daughters? https://t.co/qjem3Q9d6k
The gate agent’s resolution, @AmericanAir? Offer to rebook me. On a full flight. Me — and my two daughters, one of whom I was flying to her college summer program. Three paying passengers bumped so the policy wouldn’t have to be enforced on the one person it actually applies to.
@AmericanAir my daughter and I were in 23B/24B. A large male passenger was going to be over his seat, in physical contact with my daughter for the entire flight. I flagged it to flight attendants Alexander and Angelique, who were great professional, attentive, quick to escalate.
Let’s talk about boarding on @AmericanAir flight AA1950 out of Indianapolis. Bags were gate-checked prematurely when there were still 6–8 empty overhead bins toward the rear of the aircraft. Space was right there. Annoying, but I’d have let it go. Then came the seating.