Devona👩‍💻

Technical Support Specialist 💻 | Helping people & businesses fix what’s broken, fast. 💡 Tech made simple • Reliable support • Real solutions. 📩

[Devona👩‍💻 @devonaStephen]

@LeadHerLogic I’m ready

[Devona👩‍💻 @devonaStephen]

@ChuksEmma947401 I’m interested

[Devona👩‍💻 @devonaStephen]

@ChuksEmma947401 I’m interested

[Devona👩‍💻 @devonaStephen]

@ats_ready Yeahhh, thank you.

[Devona👩‍💻 @devonaStephen]

Job hunting had me thinking Asana would be difficult because I kept seeing it as a required skill.

Turns out, it’s one of the easiest tools I’ve explored. 😂

Learning the tool is one thing; understanding how it fits into a company’s workflow is another.

#ITSupport #Asana

[Devona👩‍💻 @devonaStephen]

I had the wrongest notion about ClickUp.🥲
I thought it was just a project management tool.

Alas, it’s even more useful for Supports.

Really nice exploring it.

Another tool checked off the list. 🚀

#ITSupport #CustomerSupport #ClickUp

[Devona👩‍💻 @devonaStephen]

Day 3 of my IT Support learning journey 💻

Today, I explored HubSpot and whew… it’s a whole lot. 😂

But most importantly for Support, I learnt how it helps manage customer conversations, support requests and tickets.

[Devona👩‍💻 @devonaStephen]

Day 2 of my IT Support learning journey 💻

Today, I learnt about Trello and how it can be intertwined with other software to create a smoother workflow.

It’s interesting seeing how different tools can work together to make IT Support tasks easier.

One droplet at a time. 💧

[Devona👩‍💻 @devonaStephen]

I signed out of school, what’s next? 🤷‍♀️

Well, I finally have time on my hands, so I’m giving IT Support my full attention. 💻

I’ve always enjoyed figuring things out and helping people when they’re stuck, so let’s see where this takes me.

20 days of documenting my growth. 👀

[Devona👩‍💻 @devonaStephen]

@emmailoghama “They say I’m hating on her” you are! Check out tapestry crotchet and you’ll know you’re completely wrong for trying to reduce her effort.

[Devona👩‍💻 @devonaStephen]

Officially signed out of Obafemi Awolowo University!!🥹
#oau #uni #graduation

[Devona👩‍💻 @devonaStephen]

Deleted my TikTok and IG cause I have exams. Now, I’m trying to catch a break from reading and feast my eyes on something else. Na only LinkedIn I get .😭

[Devona👩‍💻 @devonaStephen]

@johneimuhi24 @DurkioWiz Choose to be happy.

[Devona👩‍💻 @devonaStephen]

I have been a Frontend developer for quite a while now, learning and practicing. But after spending certain number of years in that field, I realized I might not be cut out for it. Here I am starting with Technical Support which I think is good. Anyways join me on this journey.

[Devona👩‍💻 @devonaStephen]

Starting from scratch is one of the most humbling thing I never thought I would experience. After having your whole life figured out with a career path, envisioning everything as it goes. Then a subtle realization which later turned to a big one tells you that path isn’t yours…

[Devona👩‍💻 @devonaStephen]

Day 1 of the class has passed. I’m ready for this one and hopeful for the best to come out of it. #tech #support #IT #growth

[Devona👩‍💻 @devonaStephen]

I want to start something up here. Sort of like a consistency journey. But the views are really disappointing. Regardless, I will start. I started my IT support course with @DigitallWitch and I will be updating my progress here as I move.

[Devona👩‍💻 @devonaStephen]

It’s really hard coming up to this space to intentionally craft up a post as an up and coming in tech industry. The low views and all, but we have to stay visible rightttt. I’ll just be dropping my thoughts here to keep me insane.

[Devona👩‍💻 @devonaStephen]

As a technical support, before diving into a ticket, I always confirm the exact steps to reproduce the issue. It saves hours of back-and-forth. Precision beats assumptions every time. #tech #support

[Devona👩‍💻 @devonaStephen]

It’s Monday morning again, a new week. What are you doing different as technically support?