Daniel Pease

All views my own, obviously. London

[Daniel Pease @dfpease]

@loafhome could you please advise on when you’ll pay our refund? Your promised 5-7 day turnaround has been missed by two weeks and counting, your email responses take a week and tell us nothing, and you don’t answer the phone. Terrible customer service.

[Daniel Pease @dfpease]

@ZipcarUK I’d really like to hire one of your vans tomorrow but my application is still in review. Could you please help accelerate approval so I can make my trip? Thanks

[Daniel Pease @dfpease]

@OfficeShoes can a competent member of your customer services team please contact me via X? So far it’s taken 2 months (& counting!) to get a refund for an online order YOU cancelled & never delivered. The service provided by your normal mailbox is, to put it politely, appalling.

[Daniel Pease @dfpease]

@OfficeShoes I’m having a long and painful email exchange with your customer services to get a refund on a gift card when I have (and have shared) email confirmation, from you, that the order was cancelled. Could I please speak to someone competent to get this resolved? Thanks

[Daniel Pease @dfpease]

Help!
@sainsburys I am trying to checkout my order for tomorrow. I’m told items are unavailable but can’t see which. It keeps saying “try again” and I have repeatedly but it won’t load the items. I need to check out or I won’t get my updated order

[Daniel Pease @dfpease]

Just had a very poor & frankly rude customer service experience from @RHSWisley, following up on a members’ booking. Your operator’s curt, unfriendly tone only ended when she hung up on me. Keen not to sit on hold for another 30mins to go through that again. Is there another way?

[Daniel Pease @dfpease]

@British_Airways how do I contact you about changing bookings? I’ve spent 3hrs of my Sunday being sent from one queue to another by your ‘customer services’ team. The last queue simply kicked me off after a 1hr wait. Unacceptable way to treat an Exec Club member or any customer

[Daniel Pease @dfpease]

@RoyalMailHelp My Track and Trace letter to Portugal seems to have been stuck at Heathrow for 2 weeks now. Extremely important documents inside, which is why I paid full premium for your “fastest and most secure” international service. Could you please help?

[Daniel Pease @dfpease]

Hi @AppleSupport I’m trying to exchange an Apple watch strap from a Christmas gift. Your customer services advises that the only way to exchange watch straps is in store (but all London stores are closed). I want a swap, not a refund or to return the watch. Could you please help?

[Daniel Pease @dfpease]

Hi @Apple, I’m trying to exchange an Apple watch strap from a Christmas gift. Your customer services advises that the only way to exchange watch straps is in store (but all London stores are closed). I want a swap, not a refund or to return the watch. Could you please help?

[Daniel Pease @dfpease]

Hi @British_Airways, our flights have been cancelled and I’ve been trying to call the number you’ve provided so that I can get a cash refund, NOT a voucher. However, I keep getting told to ring back another time. Could you please help?

[Daniel Pease @dfpease]

Hi @thriftycars, could you please (finally) reply to our email about the fact you failed to provide the car we paid for, didn’t feel it necessary to apologise, decided to keep our money anyway (buy anything nice?), and then started ignoring us? Thanks