Brandon Dowdy

[Brandon Dowdy @dfwbrandon]

The Top 5 Leadership Tips Learned from Past Recessions. My favorite one at the end: Great Leaders Never Forget their People

#employeeexperience #ex #peoplefirst #peoplestrategy #cx #cxstrategy

https://t.co/HZGJUIBcFl

[Brandon Dowdy @dfwbrandon]

Are you the roadblock for your own customer? 5 Reasons Why Customer Service is the Most Important Department in Business

#cx #customerexperience #cxstrategy #customerservice #customerjourney #experiencematters

https://t.co/vp9jrTbiZT

[Brandon Dowdy @dfwbrandon]

This is one intensly packed article intimately breaking down the #CustomerExperience Value Chain into 3 Core Processes. Highly recommend.

#cx #cxstrategy #customerjourney #customerlifetimevalue #valueprop #customerprofitability #experiencematters

https://t.co/qGah3BkRaq

[Brandon Dowdy @dfwbrandon]

6 tactics to create recession-proof email marketing #marketingindustry #emailmarketing #martech #recessionproof #customerjourney #nurturecustomers https://t.co/KT2o26OcuY

[Brandon Dowdy @dfwbrandon]

82.8% of patients cancelled/no-showed within 24 hours this past March preventing full practice schedules. Patient communications still reigns supreme as a top reason to nurture the #patientexperience. #cx #customerjourney #customerexperience

https://t.co/vY8ewDGXyJ

[Brandon Dowdy @dfwbrandon]

Great listen for Human-AI CX Partnership and how it should be seamless!

#cx #ai #ml #cxstrategy #customerexperience https://t.co/sKXcQAR9Gk

[Brandon Dowdy @dfwbrandon]

Remove Boredom and Frustration from Your Customer Journey

#hbr #customerjourney #customerexperience #cx #cxstrategy https://t.co/umCP8AUBZ2

[Brandon Dowdy @dfwbrandon]

If capitalized on, customer feedback loops can be a powerful tool for the voice of the customer.

#cx #cxstrategy #customerexperience #voiceofcustomer

https://t.co/WwVq0uJHex

[Brandon Dowdy @dfwbrandon]

Email is key to #Marketing in an unpredictable economy. Of all the marketing channels available to nurture customer acquistion and retention email is still at the top.

#dentalmarketing #cx #cxstrategy #marketingstrategy

https://t.co/gw1mv45Ppz

[Brandon Dowdy @dfwbrandon]

Five Ways to Execute a Five-Star Customer Experience. Five Ways to Execute a Five-Star Customer Experience. We live in a world where extrodinary is the new ordinary. #CX is a key differentiator.

#customerexperience #cxstrategy #humanfactor #peoplefirst

https://t.co/yyEpLmbmge

[Brandon Dowdy @dfwbrandon]

This took me a long time to learn in my career - and sometimes am still a student of this philosophy. Becoming More Collaborative — When You Like to Be in Control

#collaboration #servantleadership #peoplefirst #employeeexperience #hbr

https://t.co/FuuHo5nteX

[Brandon Dowdy @dfwbrandon]

High-Tech Touchpoints Are Changing Customer Experience. "First, focus on frictionless commerce. Second, consider augmented experiences. Finally, emphasize intuitive interactions."

#CustomerExperience #Touchpoints #hbr #experiencematters #cx #cxstrategy

https://t.co/wlafuN8yLM

[Brandon Dowdy @dfwbrandon]

The #Loyalty Gap: The Difference Between Repeat #Customers and Loyal Customers

#cx #customerexperience #cxstrategy #CustomerSatisfaction #customerjourney #employeeengagement #EmployeeExperience

https://t.co/VbtAXjjnDx

[Brandon Dowdy @dfwbrandon]

5 Strategies to Empower Employees to Make Decisions. "Autonomy is a hallmark of an innovative culture."

#leadership #leadershipdevelopment #hbr #EmployeeExperience

https://t.co/g1U621wdZk

[Brandon Dowdy @dfwbrandon]

Why Is Everything in the Workplace ‘Quiet’ These Days? "Engaged employees make better people: parents, spouses, friends, citizens and more."

#leadership #peopledevelopment #EmployeeExperience #EX

https://t.co/NqBDIaO5fJ

[Brandon Dowdy @dfwbrandon]

Focus on top of funnel #acquisiton can be addictive. This @annettefranz article upacks the benefits of #retention and the disparities that exist in pouring too much into one over the other.

#dental #marketing #cx #cutomerjourney #cxstrategy

https://t.co/ai5Ds8PSae

[Brandon Dowdy @dfwbrandon]

How Will Generative #AI Disrupt Video Platforms?

#futureofmarketing #cx #customerexperience #generativeai #content #videostreaming #marketingtrends #hbr #martech

https://t.co/fUABFtDccm

[Brandon Dowdy @dfwbrandon]

8 Best Practices for Creating a Compelling #customerexperience

#cx #cxstrategy #hbr #CustomerSatisfaction #customerjourney #employeeengagement #EmployeeExperience

https://t.co/TX14yyW5j9

[Brandon Dowdy @dfwbrandon]

According to Forbes magazine, companies with engaged employees outperform their competitors by a whopping 147 percent. #EmployeeExperienceManagement https://t.co/Qr6OeFRTxE

[Brandon Dowdy @dfwbrandon]

Learning Experience Management. What is it and how do you implement it?

#EmployeeExperience #EmployeeEngagement #EX #EXstrategy #learninganddevelopment #engagementstrategy

https://t.co/TXxbhVbK26