@XfinitySupport The fucking cable has been torn off the fucking pole by a fucking storm. Get someone fucking out here to fucking fix it. At least fucking acknowledge that there is an issue that needs to be resolved.
@XfinitySupport Xfinity customer support is awful. The automated system cannot understand that a recent storm blew the cable off of the pole in the alley and service is out. Apparently they refused to put me in contact with a human being.