Here’s the type of communication we are getting from American Airlines. Notice the time on the phone and their projected departure time. To make it worse, the gate agent doesn’t have any better info.
3.5 hours on the tarmac with @AmericanAir. We are finally back at the gate, ramp is there, plane door is open and they still won’t let us deplane because they can’t find a gate agent. Flying AA, especially through PHL, is always a debacle.
I needed to change my email address on my @BWWings rewards. They told me to create a new account, delete the old one and they would manually transfer over the points. It’s been a month and countless emails with almost no response and all my points are still missing.
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