dhir dhingra

[dhir dhingra @DhingraDhir]

@OlaElectric how can I raise a service request and check the status of ticket if it isn’t listed in the open tickets?

It has been more than 2 months that I have been waiting for your technician to revert

[dhir dhingra @DhingraDhir]

@OlaElectric by when can I expect a resolution? Your executive called twice to understand the issue with a promise to resolve in a day, it’s been more than 15 days that I am still waiting for a revert, fixing the issue is far off

[dhir dhingra @DhingraDhir]

@OlaElectric how can I raise a service request and check the status of ticket if it isn’t listed in the open tickets?

It has been more than 2 months that I have been waiting for your technician to revert

[dhir dhingra @DhingraDhir]

@bhash I urge you to seriously review you @OlaElectric social media team and your service team. Despite their offer to resolve the issues and my following up there Hasn’t been any update from them.

Yet, Ola has an audacity to send me survey link.

[dhir dhingra @DhingraDhir]

@OlaElectric Hi @OlaElectric I am still waiting for your service providers call

[dhir dhingra @DhingraDhir]

@OlaElectric my scheduled appointment at Ola electric, Hari Nagar, Gurgaon was at 10:00AM. It’s 10:16 and I am waiting since 9:50AM. This is the state of your service station. It’s still LOCKED???

[dhir dhingra @DhingraDhir]

@dtptraffic What have you done to tackle this? We have been stuck in this never ending traffic since 2 hours now

[dhir dhingra @DhingraDhir]

@whirlpool_india its been 14 days i have been waiting for resolution of problem of my washing machine, your esteemed servicing team has not been responding. Whom shall i escalate the case?

[Priya Nagwani @priya_nagwani]

Which cooking oil is the best? Is it refined oil or olive oil? Mustard oil or ghee?

I have written about this previously, but given so much of misconceptions around it, here’s a thread demystifying cooking oils to help you choose the right one!

[dhir dhingra @DhingraDhir]

@JustAnotherPM Interested

[Vinay Katariya @katariyavinay]

All this is ok. But I think you should first work on the existing products and ensure your customer's experience is pleasant which is the most important thing.
The below was my experience and you decide if this was pleasant or not
1) I reserved ola s1 air in Feb and I was told

[dhir dhingra @DhingraDhir]

@bhash @OlaElectric what sort of extortion are you guys up to? My scooter hasn’t got serviced and never visited body shop then how come a claim exists on my scooter. #olaextortion #olacheats

[dhir dhingra @DhingraDhir]

@bhash @OlaElectric when will the existing customers get independence from fake promises of customer experience? I order accessories on 10th feb 2023 and yet waiting for it to be delivered i.e. more than 6 months and still counting...

[dhir dhingra @DhingraDhir]

@bhash @OlaElectric @bhash its been more than 15 days that the issue hasn't been addressed, i wasn't aware that @OlaElectric has got leave benefits for 15 day on occasion of Independence day celebration.

[dhir dhingra @DhingraDhir]

@bhash @OlaElectric when will the existing customers get independence from fake promises of customer experience? I order accessories on 10th feb 2023 and yet waiting for it to be delivered i.e. more than 6 months and still counting...

[dhir dhingra @DhingraDhir]

And yes when i try to book an appointment for fork upgrade guess what it again says no slots available for you? I think thats the plus point of opting for OLA care+

[dhir dhingra @DhingraDhir]

@bhash @bhash sir, what's the point of opening the experience centres when the customer care and the social media team of @OlaElectric is sitting idle in the digital age when information should be available at the click of a button