@northernassist You haven't answered my question. Why penalise people who purchase on board. What if I dont want to use my card on an app. You say this is policy, yet it isn't advertised on the train, or the station, or your app, or your tv adverts or your social media posts.
@northernassist Can you explain the need to penalise people who purchase on board? I made the train with seconds to spare, cause my bus was late, this means I should be penalised?