Diana Brake

[Diana Brake @DianaBrake]

Already peeved that a few steps out of @Primark the handle on my click and collect bag broke. At home the bag won't open. I cut along the line and realise the reason it won't tear. The bag had been so crammed with clothes, something was sticking to the bag seal and had been cut.

[Diana Brake @DianaBrake]

@lebara I bought a Sim a week ago. Your website says sims are sent out next day but I've received nothing, although you've taken the money. Are you experiencing delays? The chat function on your website isn't working either.

[Diana Brake @DianaBrake]

@LidlGB lost my sunglasses this morning at Tooting London Rd. Realised immediately, retraced my steps, guy at self service tills looked, nothing. Only worth £20 but I really like them so I went back this eve. The woman at the tills didn't bother to look. Who steals cheap sunnies?

[Diana Brake @DianaBrake]

@LidlGB excellent customer service today at the Tooting, London Road store. The lady on checkout was very kind and patient with an elderly man before me. She was then really friendly & chatty to me. I didn't see her name, but she wore glasses and from her accent sounded Thai.

[Diana Brake @DianaBrake]

@YodelOnline faking deliveries as the schedules are so tight the drivers can't realistically deliver them all. 19 mins between leaving the depot and the "attempted delivery" impressive, but somewhat unlikely timings. Apparently there's nothing they can do. We go again today.

[Diana Brake @DianaBrake]

@suportsyodel I got support online. Although the support was there's nothing we can do about it, we'll deliver tomorrow. If the drivers' schedules are so tight they have to lie about attempting deliveries, you need to employ more drivers. No assurance this won't happen tomorrow.

[Diana Brake @DianaBrake]

@YodelOnline at 12.51 I got an email stating "Your Ultimate Products UK Limited parcel will be delivered between 11:53 - 13:53" at 13.09 another email saying they'd tried to deliver and missed me. I am sitting by the front door with a window open. No one has attempted delivery

[Diana Brake @DianaBrake]

You raise a complaint in the exact same way you raise an issue. If you are ignored via chatbot, telephone (automated there's no actual person) and X, how on earth can you get compensation for a parcel you lost at your depo?

[Diana Brake @DianaBrake]

@EChathubtm55533 I'm still waiting on a response to my online, telephone or X requests for customer service.

[Diana Brake @DianaBrake]

@evrisupportline the parcel I sent 7 days ago is not tracking. You've obviously lost it. I've raised the issue twice on chat & called twice, but the automated service offers no support then hangs up. How do I speak to an actual person? Someone had not been in touch within 24hrs!

[Diana Brake @DianaBrake]

@evrisupportline in what sense are you "Open Mon - Fri for Support 08:00-00:00" I have been trying since 9am on Thursday to get a basic level of support and have received none.

[Diana Brake @DianaBrake]

@sainsburys I went again the next day, still no pints of semi-skimmed milk so gave up. Today I again have a Nectar price on pints of semi-skimmed milk. Again there are none!

[Diana Brake @DianaBrake]

@sainsburys Tooting, 4th time in the past fortnight, you haven't had pints of semi-skimmed milk. Surely this is a basic staple that should be in stock. Total waste of time offering nectar prices on items that are more often out of stock than in.

[Diana Brake @DianaBrake]

@LidlGB I've now seen the voucher was used. I must have accidentally activated it and wasted it on a 32p purchase rather than my usual buy the most expensive option! I'll be a bit more careful next month!

[Diana Brake @DianaBrake]

@LidlGB hi. My free fruit voucher has expired a day early. I usually have 7 days to use a voucher. Please advise how I go about getting it reinstated. Thanks

[Diana Brake @DianaBrake]

@Sainsburyworker @sainsburys A pretty daft one. I've been shopping more at Sainsbury's recently because I get cheap milk. Now that I don't I'll keep shopping at Lidl which is nearer.

[Diana Brake @DianaBrake]

@sainsburys Yes it's the Tooting Broadway store. I visited today, but they consistently do not have pints of semi skimmed milk.

[Merseyside Police @MerseyPolice]

We would ask people not to speculate on the circumstances surrounding tonight’s incident on Water Street in Liverpool city centre.

We can confirm the man arrested is a 53-year-old white British man from the Liverpool area.

Extensive enquiries are ongoing to establish the circumstances leading up to the collision.

We would ask people not to share distressing content online but to send the footage or information directly to us @MerPolCC or pass on information by calling 101 quoting log 784.

Information can also be passed on anonymously via Crimestoppers on 0800 555 111.

[Diana Brake @DianaBrake]

@CommunityFibre This has been up for the last 40 mins. Extended lunch break it is then 🤷‍♀️