Diane Douglas

A teacher who has a passion for Maths, IT and English. I love dancing and am a qualified Zumba instructor. An adventurous person who loves obstacles races.

[Diane Douglas @dianetdouglas]

@jpnhqofficial Baru kena reject dekat UTC Sungai Petani sebab warna rambut. Bukan blonde pun, coklat jer. Ada double standard nampaknya.

[Diane Douglas @dianetdouglas]

@etihad hi
Have sent two feedback forms about my delayed and rescheduled flight compensation. Have seen both closed with no response from the team at all. What is going on? Kind of disappointing for someone who has been a loyal customer. Thanks

[Diane Douglas @dianetdouglas]

@EtihadHelp wondering why my case was closed without any response/ compensation. My flight was delayed from the UK and so I missed my following flight and was put on the next flight on the following day.

[Diane Douglas @dianetdouglas]

@MAS someone didn’t check the typos in the BM version? 🤦🏻‍♀️

[Diane Douglas @dianetdouglas]

@British_Airways I am still waiting for the two compensation as flights were both from the EU to NYC. And my reimbursement for the hotel, taxis and meals.

I have received my refund for the downgraded ticket.

[Diane Douglas @dianetdouglas]

@British_Airways @British_Airways so after all these months, I managed to chat with one of your colleagues on the chat option and he told me my case was closed as youbhadnt heard back from me. Seriously??!! I have been emailing and getting responses from your team until November.

[Diane Douglas @dianetdouglas]

@British_Airways Hi @British_Airways so I finally got my refund for the downgrade for the seat to JFK. However, I am still waiting for
1. 2 compensations
2. My reimbursement for the expenses when I had to stay overnight in London.

It’s now December and these are from
JUNE!

[Diane Douglas @dianetdouglas]

@British_Airways I hope so as I have not received any acknowledgement or anything else. This is getting ridiculous now.

[Diane Douglas @dianetdouglas]

@FrancisBCL462RX Done so.

[Diane Douglas @dianetdouglas]

@British_Airways I have. Many times. And it’s getting quite frustrating

[Diane Douglas @dianetdouglas]

@British_Airways Hi,
I am still waiting for a response. I have checked with my bank and they have made it clear that no money was banked in by BA. It’s now November and this compensation is from June. Surely it doesn’t/ shouldn’t take this long.

[Diane Douglas @dianetdouglas]

@British_Airways But my PM was from a week ago and the issues are June. Surely, you can’t have been too busy since then? 😅

[Diane Douglas @dianetdouglas]

@British_Airways Hi,

I’ve sent the PM. Now am hoping for a proper response, not the generic we are looking into it email. Please….

[Diane Douglas @dianetdouglas]

@British_Airways At the @British_Airways Helpdesk yesterday, I was reassured that I would still travel in premium economy, as per my ticket purchased. @British_Airways lied. I’m now in economy, at the back of the plane. @British_Airways I have never encountered such incompetence.

[Diane Douglas @dianetdouglas]

There is no other way of phrasing this nicely. @British_Airways sucks. It’s been a shit show since yesterday.

0520 I was informed by text message that my 0715 AMS to LHR was cancelled. Technical issues. So I would miss my 0915 to JFK.
1/3

[Diane Douglas @dianetdouglas]

@British_Airways The Air France lady at the desk was extremely helpful. She said the flight is completely FULL, with 9 on waitlist. So first thing she did was check me in.

Then a train back to the correct terminal. Now security check again and hopefully to my flight in 2 hours.