Steven Callahan

Product Design & Experience Strategy Leader

[Steven Callahan @digitalfilter]

@KUTX hell yeah Marnie Castor playing the amazing Andy Gibb on a Sat morning followed by Friko. 🧁

[Steven Callahan @digitalfilter]

@AustinCalling laying down the funky Sunday grooves on @KUTX

[Steven Callahan @digitalfilter]

Interesting in designing products as part of a growing team of diverse Product Designers and UX Researchers? The future of electric utilities - Grid modernization - Human-centered design practice helping to reach Net Zero goals! Your work will have real i…https://t.co/zdbJOvC2Pl

[Steven Callahan @digitalfilter]

Come join National Grid product team! https://t.co/xDzjRbjIjN

[MS NOW @MSNOWNews]

"They f------ failed our kids again": Father of Parkland school shooting victim reacts to Texas elementary school shooting https://t.co/RdYLvfum24

[Steven Callahan @digitalfilter]

There's rarely something shared here that gives me pause, but the truth of this post did. These are the struggles of a so called modern life. Let's not forget to keep things in balance. https://t.co/auD34HweRG

[Steven Callahan @digitalfilter]

@cvspharmacy The pharmacist at the CVS FM 620 IN Austin, TX is not wearing a mask. I tried to use the drive thru last weekend to pickup a Rx and he wasn't wearing one then either.

[Yamiche Alcindor @Yamiche]

So many lessons from my friend @nhannahjones, this morning.

Go where you are embraced, celebrated, valued and supported.

Go where you don’t have to fight for people to see your brilliance.

And, avoid spaces if they barely tolerate you, even if they’re familiar and beloved.

[Steven Callahan @digitalfilter]

The partnership between IT leadership and CX pros with customer-centered design practice is crucial for success. #CX #XD https://t.co/YhKaMO63if

[Steven Callahan @digitalfilter]

Insightful read - breaks down the fallacies of top-down management constructs. #decentralized #innovation https://t.co/x5CezPu1qO

[Steven Callahan @digitalfilter]

The lack of empathy in the UX community is rooted in the commoditization of UX design and lack of experience/understanding by a design team working through real-world design/business problems. The gig-econ is partially to blame in a self-promotion fueled world. #uxdesign

[Steven Callahan @digitalfilter]

Technology partnership with customer experience driving change #CX https://t.co/iLJEsBtISF

[Steven Callahan @digitalfilter]

Customer service is not customer experience (and vice versa) #CX @thomasastewart @pocobu8 https://t.co/N0eU5RToQB via @stratandbiz

[Steven Callahan @digitalfilter]

Empathetic business practices, revealing that proactive customer service programs (those that anticipate customer needs) increased net promoter scores and customer satisfaction scores by a full percentage point. https://t.co/gkkbZqEvFL #CX #customerexperience #NPS

[Steven Callahan @digitalfilter]

@pablovio Congrats @pablovio You guys will be unstoppable!

[Steven Callahan @digitalfilter]

Airbnb adapts UX to changing behaviors. People used to know where and when they were going. Now 40% either don't have a location in mind or don't have a date in mind,". In February Airbnb launched "flexible search," an open-ended CX to look for homes. #CXinsights #CX #ux

[Steven Callahan @digitalfilter]

@AnandWrites @Lawrence @TheLastWord Such an inspiring and heartwarming message. New thinking, rethinking. Thank you

[Steven Callahan @digitalfilter]

@BeschlossDC It was an exciting time for space exploration renewed. I was a young designer, one of 20 crowded around an old-school TV in a large conf room. It was immediately obvious what happened, a bit of youthful hope met reality. Heads bowed in silence, we all walked back to our desks.

[Steven Callahan @digitalfilter]

@Acosta file this under: Cool story bro

[Steven Callahan @digitalfilter]

Customer-centric data gives insights needed to create unique omnichannel platforms. Intelligent workflows give customers freedom to buy how, where, when they choose is the cornerstone of new digital business models today. Spot-on post by @LouisColumbus https://t.co/8Adzi5brKM