"We spend fifteen thousand a year on maintenance" tells you almost nothing useful. A single number is where maintenance budgets quietly go wrong.
https://t.co/PMSOAlI3R1
When you review your software, performance is the easy thing to stare at. Usage is the thing that actually tells you the truth.
https://t.co/puxt8iR8Zd
When you run multiple vendors, things rarely break inside one of them. They break in the gap between two, and nobody owns the gap.
https://t.co/QwrRwJ7PVZ