Dilip Panjwani

[Dilip Panjwani @diliptp]

@heynnnow - can’t believe that u are cheating customers by saying item is delivered whereas u are not adding the item in multiple products delivery. Despite calling thrice to your customer care, raising ticket via your app and sending 3 reminders there is no response. Pathetic !

[Dilip Panjwani @diliptp]

@heynnnow @heynnnow - still awaiting update on this complaint. Are you going to respond or accepting unethical practices at your organisation to earn revenue !

[Dilip Panjwani @diliptp]

@heynnnow - can’t believe that u are cheating customers by saying item is delivered whereas u are not adding the item in multiple products delivery. Despite calling thrice to your customer care, raising ticket via your app and sending 3 reminders there is no response. Pathetic !

[Dilip Panjwani @diliptp]

@heynnnow first post on 7/Jun/2023 and today is 18/Jun/2023 with not even an acknowledgment from you on my complaint made to you on this post. Emails also being ignored just like Facebook page complaint.

[Dilip Panjwani @diliptp]

@heynnnow @heynnnow - you continue to market new products and fleece more customers with their money by only partially delivering products and stating order closed … how long do you think this will be acceptable for customers ???

[Dilip Panjwani @diliptp]

@EurekaForbes Let’s see how long your repaired product works and if it has issues again then I am looking forward to seeing how your corrective actions are put to play !

[Dilip Panjwani @diliptp]

@EurekaForbes Nonsense of a product ! Stops working within 8 months of purchase and takes nearly 45 days and 30+ follow ups to get the company to find a technician to assess and fix the faulty product

[Dilip Panjwani @diliptp]

@EurekaForbes Guess this might be an achievement at #eurekaforbes but as per customer satisfaction standards this is pathetic !

[Dilip Panjwani @diliptp]

@EurekaForbes Eureka Forbes Ltd has seriously degraded its quality of products as well as customer services. Product Robo Vac n Mop purchased in Oct2020 dies out in 8 odd months and then despite lodging service request followed by 3 reminders escalations 2 customer care #useless

[Dilip Panjwani @diliptp]

@EurekaForbes Check your records again ! Took little over 1 month eith 3 customer service escalations, 2 reminder emails to your provided CEO escalation email id and 20+ stinkers on social media to get you to do your job in the first place for a product which was supposedly under warranty!

[Dilip Panjwani @diliptp]

@EurekaForbes Yes and that previous tweet is same as the one being sent daily for last 1 week with no change ! So start working rather than sending scripted blind responses !!

[Dilip Panjwani @diliptp]

@EurekaForbes Once again scripted response by a bot !! @MarzinShroff - did you end up releasing all workforce for cost savings at @EurekaForbes to make up for your pay increases ?

[Dilip Panjwani @diliptp]

@MarzinShroff If this is indeed your mantra then why don’t you practice it ? Ticket pending since 13/Jul/2021 with 7 escalations and 2 reminders to your email id but still no one working to close it! #wakeup @EurekaForbes

[Dilip Panjwani @diliptp]

@EurekaForbes Ticket still in open and unresolved state since 13/Jul/2021 for a product purchased in Oct2020 and still under warranty. #pathetic

[Dilip Panjwani @diliptp]

@EurekaForbes Sorry u need to continue here on this platform too till u own ur responsibility and fix the problem

[Dilip Panjwani @diliptp]

@EurekaForbes No one came since morning and when I called him to check he says he had asked someone at the franchisee to come and collect and they would come on Tuesday morning. Once again #pathetic and #unprofessional service from Eureka Forbes Ltd due to ignorance of @MarzinShroff

[Dilip Panjwani @diliptp]

@EurekaForbes today’s update … the so called senior technician who visited Saturday promised to come on Monday (today) to collect the product and take it back to the service center for repair and parts replacement.