Dimension Labs

Mapping the universe of customer data. The analytics agent that reads every conversation and proves why your numbers move.

[Dimension Labs @dimensionlabsio]

FleishmanHillard's TRUE Rep reputation studies run on Dimension Labs. Our agent reads the coverage, scores every mention on 8 pillars and builds the interactive report FH delivers to some of the biggest brands in the world. A real one, blinded: @fleishman

[Dimension Labs @dimensionlabsio]

BI has looked the same for decades: filters, bar charts, pie charts.

The @Mariners wanted the ballpark. So Dimension Labs built them a report that is T-Mobile Park, with what fans say and spend layered into the exact spots where it happened.

The dashboard era is ending.

[Dimension Labs @dimensionlabsio]

Know why your numbers move: https://t.co/BjiS6Y1JSv

[Dimension Labs @dimensionlabsio]

London blamed cholera on bad air. One doctor made a map instead.

In 1854, John Snow mapped every cholera death and traced the outbreak to one water pump.

A clip from our film The Ones Who Listened. Dimension Labs listens to every customer conversation, not a sample.

[Dimension Labs @dimensionlabsio]

Try it on your own data: https://t.co/jrL7414vaN

[Dimension Labs @dimensionlabsio]

Sports fans complain most about the losing streak. Is that why season ticket members don't renew?

We made a short film that follows that question through Dimension Labs: every fan conversation read, joined to three seasons of renewals, tested against matched look-alikes.

[Dimension Labs @dimensionlabsio]

Try it on your own data: https://t.co/jrL7414vaN

[Dimension Labs @dimensionlabsio]

New bank customers complain most about the monthly fee. Is that why they close the account in the first 90 days?

We made a short film that follows that question through Dimension Labs: every customer conversation read, joined to new accounts, tested against matched look-alikes.

[Dimension Labs @dimensionlabsio]

Know why your numbers move: https://t.co/BjiS6Y1JSv

[Dimension Labs @dimensionlabsio]

Does a galloping horse ever leave the ground?

Eadweard Muybridge set up twelve cameras to answer a question no eye could.

A clip from our film The Ones Who Listened, about people who looked closer. Dimension Labs reads every customer conversation, not a sample.

[Dimension Labs @dimensionlabsio]

The paper on arXiv: https://t.co/O4FlgCv2et

The plain-English write-up: https://t.co/n87JSSSQNl

[Dimension Labs @dimensionlabsio]

We asked an LLM to reproduce a number a fan had just given: their own 0 to 10 rating, read from the few sentences they wrote right after it.

It matched exactly 33% of the time and landed within one point 67% of the time.

[Dimension Labs @dimensionlabsio]

So the miss isn't noise. The comment and the number are two different judgments made seconds apart.

A 10 sitting on top of a complaint is what we call fragile satisfaction, and a score on its own won't show it.

[Dimension Labs @dimensionlabsio]

Know why your numbers move: https://t.co/BjiS6Y1JSv

[Dimension Labs @dimensionlabsio]

Bombers came home covered in holes. Where would you add the armor?

In 1943, Abraham Wald studied the planes that made it back and saw what the missing holes meant.

A clip from our film Cause. Dimension Labs looks for causes like that in what your customers say.

[Dimension Labs @dimensionlabsio]

The Travelers story: https://t.co/RuJqralExC

[Dimension Labs @dimensionlabsio]

“Dimension Labs gives us that 50,000-foot view we needed to figure out what’s going on out there.”
Data Science Business Partner, Travelers

One schema across voice, chat, email, SMS and bots. The customer story reports 600% ROI within 18 months and $3.13M in total savings.

[Dimension Labs @dimensionlabsio]

A customer rates you a 10, then writes three sentences about the wait and the second call it took.

Your NPS counts a promoter. We call this fragile satisfaction: a high score sitting on top of a complaint. The score on its own won't show it.