Dimpal Sharma

IT professional | Banking Products | Passionate about #FinTech. Retweets and links are not an endorsement.

[Dimpal Sharma @DimpalS33640905]

@w_a_n_d_e_rer @WesternRly @RailMinIndia @WesternRly @RailMinIndia Why are the rules only for normal people? This so called influencer’s family not only traveled in First Class without a First Class ticket but also harassed co-passengers and is now showcasing it online to millions of people. Plz take strict action.

[Dimpal Sharma @DimpalS33640905]

@manishasinghal @airindia The standard @airindia X handler response. Many of us hoped things would improve under the @TataCompanies with greater transparency and customer focus. It feels like the service is getting worse, not better.

[Dimpal Sharma @DimpalS33640905]

@AirIndia_News @skytrax_uk Joke of the day. Rather than using money for false stars focus on improving the customer experience. Reliable aircraft, functioning entertainment, accountability for operational delays, and fair treatment of passengers during disruptions are what build trust and loyalty.

[Dimpal Sharma @DimpalS33640905]

@MoCA_GoI Can you please let me know, civic aviation guidelines for transferring passengers?

[Dimpal Sharma @DimpalS33640905]

@MoCA_GoI I have never heard of or experienced airlines in USA or any other countries charging passengers rescheduling fees for missing a domestic connection when the airline’s own incoming flight was delayed.

[Dimpal Sharma @DimpalS33640905]

@MoCA_GoI @pravasilegalcel

[Dimpal Sharma @DimpalS33640905]

@MoCA_GoI Has Civil Aviation defined any realistic transfer timelines for connecting pxs, especially after international arrivals involving delays, immigration, baggage re-checks, and security? Can you plz share any link where i can see how single PNR handled when earlier flight delayed?

[Dimpal Sharma @DimpalS33640905]

@MoCA_GoI I was expecting more involvement and questioning from you regarding policies of air india where passengers are unnecessarily punished. I raised only one concern: the “1.5-hour rule.” Is this rule actually in accordance with Civil Aviation guidelines?

[Dimpal Sharma @DimpalS33640905]

@airindia Yes, and I am challenging your policy here. I need a clear answer: if the flight had not been delayed, would I have caught the domestic flight or not? Why is Air India not taking accountability for the delayed flight?

[Dimpal Sharma @DimpalS33640905]

@MoCA_GoI I would sincerely appreciate it if the Civil Aviation Ministry could review such unfair policies affecting international travelers, where passengers are effectively penalized for airline operational failures such as delayed flights and lack of gate assignments.

[Dimpal Sharma @DimpalS33640905]

@airindia This is not just about a single passenger. It is about travelers facing these issues after already enduring long international journeys, only to be penalized for airline operational failures (late flight arrival and no gate assigned).

[Dimpal Sharma @DimpalS33640905]

@airindia Your customer care and escalation team have already rejected my claim by repeatedly citing the “1.5-hour rule.” I have now submitted all details to @MoCA_GoI for review of this policy.

[Dimpal Sharma @DimpalS33640905]

@airindia Air India is never going to match the standards of major airlines by just opening launge unless it seriously studies and improves its customer care and service quality.

[Dimpal Sharma @DimpalS33640905]

@airindia Rather than enforcing unreasonable penalties on passengers, try matching the standards of other major airlines that take accountability and show basic humane behavior.

[Dimpal Sharma @DimpalS33640905]

@airindia Instead, invest your money in improving your old aircraft and providing basic facilities like working charging ports and entertainment systems. I was heavily penalized USD 300 after my SFO-to-Delhi flight was delayed, causing me to miss my domestic connection.

[Dimpal Sharma @DimpalS33640905]

Especially during busy peak hours around 8:30 PM.

[Dimpal Sharma @DimpalS33640905]

@airindia @MoCA_GoI @narendramodi @TataCompanies @ndtv @TOIIndiaNews #airindia #customerexperience #travelnightmare #unproffessional #airlineaccountability Open challenge to anyone at Air India: before charging passengers hefty penalties for missing domestic flights

[Dimpal Sharma @DimpalS33640905]

and then running to Gate 47 in a massive Delhi airport. Then call it “sufficient transfer time.” That’s all while pxs book a single PNR ticket trusting that the consequences of flight delays will be handled by the airline, as even the smallest airlines do — forget major airlines.

[Dimpal Sharma @DimpalS33640905]

caused by your operational failures, try completing an international-to-domestic transfer in 1.5 hours after a 17-hour journey as a normal pax — delayed flight, no gate assignment, bus transfer, last-row deboarding, immigration, luggage collection & re-check,