Diptak Banerjee

Bit explicit with Pen on Paper.
A firm believer of the quote,
'Change is the only Constant'.

[Diptak Banerjee @diptakbanerjee]

Dear @titaneyeplus , @delhivery
Can you please set up operational pipelines without harassment for HWH, WB?

One item Order from @titaneyeplus (#TEP-3001692477) was not picked up by @delhivery agents since 26th Aug'26.

They delivery agents do not pick calls. Neither Call back.

[Diptak Banerjee @diptakbanerjee]

There is 0 collaboration between ops and tech for certain.
12.25 was the order time.
Its 2.05 - the outlet is closed for delivery.

The pathetic app shows On time, 8 mins , searching for a partner on priority.

Bhai, sharam kar lo. Kitna jhut bologe?

[Diptak Banerjee @diptakbanerjee]

Hi @Swiggy @SwiggyCares ,
I know there are people in the organisation who are not capable of delivering on time mostly, but order 243197749011389, is not not picked up yet. No rider is assigned.
The order time was 12.25AM. estimated was 45-50 minutes.
Its 55 mins since time.

[Diptak Banerjee @diptakbanerjee]

Tell me , why does your app still shows, on time?
Bloody fake marketeers.

[Diptak Banerjee @diptakbanerjee]

This Anurag still roams free.

[Diptak Banerjee @diptakbanerjee]

Order Id: 239127065180957
God an entirely different order and your Delivery agent Anurag Singh(7890818990) is pinning back the blame on the customer.
The Partner was rude, and harassed three individuals who tried to confront him.

@Swiggy @SwiggyCares @harshamjty

[Diptak Banerjee @diptakbanerjee]

@flipkartsupport @FlipkartStories @Flipkart
Are you guys even listening?
Update on OD-33740-619-259-839-2100.
Still unresolved. ₹2,683 still not refunded.
At what point does a tech glitch become a deliberate refusal to refund?
Asking for accountability. Not scripts.

[Diptak Banerjee @diptakbanerjee]

These are incident ID's that were given by CSAs.
I called 7 times, and this was escalated thrice till date.
What a Joke!

IN26050402302259585449-4th May
IN26050800564812071532-8th May
IN26050823513145028773-8th
IN26051100255682026625 - 11th May
I need my refund!
@flipkartsupport

[Diptak Banerjee @diptakbanerjee]

@flipkartsupport @Flipkart — 13 days. 5 failed pickups. 550+ mins on calls. ₹2,683 unrefunded.
Your app's seal tag bug is blocking a legitimate return on OD337406192598392100.
Open-box delivery. No seal ever existed. Your photos prove it.
Fix this.
Detailed post on LinkedIn.

[Diptak Banerjee @diptakbanerjee]

@Flipkart @FlipkartSupport

Order OD337406192598392100 — exchange pickup failed TWICE. Your own team admitted it's a system glitch. Delivery partner has screen recorded the error.

Two visits. Zero resolution. I have proof.
Email is send.
Please fix the backend and respond. 📦

[Diptak Banerjee @diptakbanerjee]

@SwiggyCares @SwiggyCares @Swiggy
There was no action taken.

[Diptak Banerjee @diptakbanerjee]

@Swiggy @SwiggySupport

Order #234332143786061.
Delivered in 124 mins. Your policy clearly states refund applies if not delivered within 2 hours.
Food was cold, inedible,thrown away. Photos submitted.
Response from your team:
"We won't be able to offer a refund."
Refund requested

[Diptak Banerjee @diptakbanerjee]

@SwiggyCares Hi Anup,
Thank you for your response.
But I need a full refund for this order considering the harassment and repetitive follow ups that I've been trying to obtain for the past weeks.

Also, I want the same in my source account.

The same is mentioned on Dm. @SwiggyCares

[Diptak Banerjee @diptakbanerjee]

@dominos_india
I've been following up since December 2024 and the refund was never issued.
What else is required?

[Diptak Banerjee @diptakbanerjee]

@dominos_india
"Order 178 (Domino's App) - Cold, tampered, inedible. CSA unhelpful. Warm drink, damaged box, pizza on top of Pepsi. Refund INR 709 to source account. Escalation needed. Unboxing video (76MB) - can share on email.
Email thread didn't work till since 11th Dec EOD.

[Diptak Banerjee @diptakbanerjee]

@MyntraSupport

Automation is good.
Saving SLA is a great thing.
But with a negative CX, you're doomed.

I tried to reach out as one of your Delivery partners scammed me a 100 bucks this morning, and you don't even bother.

Such a shame!

[Diptak Banerjee @diptakbanerjee]

200m spent on forwards.
The derby is being played with 0 identity.

I've always backed the club —Always, but you got to keep the ball.
The citizens are well drilled for certain, but we are miles out.
I'm glad that we're out of all competitions, and probably a top 8 team at max.

[Diptak Banerjee @diptakbanerjee]

@tgspdcl
Is there any reason why we see frequent power cuts in specific areas in Kondapur?
The past two nights have been sleepless because of multiple electric disruptions in the area.
The instance is >12 and the amount of hours without electricity is ~5 hours.
Can you fix this?

[Diptak Banerjee @diptakbanerjee]

Bombers in Diego Garcia with Vance stating,
"to a certain extent, Pak is responsible"
- Well, fortune favours the bold!

Here is what India might do in one word:
Durand-Line
Baloch
Gwadar
CPEC
Lahore
Indus ✅
Visa ✅

Element of surprise, is yet to come!
Jai Hind!

[Diptak Banerjee @diptakbanerjee]

@realDonaldTrump
You just changed the way supply chains are moved across the globe.

125% Tariffs are similar to the pre globalization era.

#Tariffs

[Diptak Banerjee @diptakbanerjee]

Received a fake promise that the issue will be resolved and the full amount will be credited in my Dominos wallet.

It has been more than a Month since this incident happened and @dominos_india has done nothing.
Incredible liars.
Incompetent personnel on calls.
Fake promises.