Directed Edge

We're a Y Combinator startup that makes it easy for shops and social sites to add recommendations for products, content, people and whatnot.

[Directed Edge @directededge]

@EVOPayments We're not able to DM you because you don't follow us. We just followed you, so you should be able to DM us to start the thread.

[Directed Edge @directededge]

@EVOPayments We stopped using EVO more than two years ago and continue to be charged hefty "processing fees" despite no transactions through your system for 26 months. Our login doesn't work, your password reset doesn't work, and our support mail last week was ignored.

[Directed Edge @directededge]

Services are back up again.

[Directed Edge @directededge]

Our hosting provider is performing emergency maintenance on our Shopify server. Services should resume in about 30 minutes

[Directed Edge @directededge]

Our hosting provider is currently migrating our main DB server to a new physical host. Services are temporarily offline.

[Directed Edge @directededge]

Our hosting provider is performing network maintenance. Service may be intermittent for the next hour or so.

[Directed Edge @directededge]

Our DNS provider is having issues at the moment, meaning that some of our services are not reachable.

[Directed Edge @directededge]

Services should be restored in about 5 minutes.

[Directed Edge @directededge]

Our servers are struggling with the Black Friday load. We're spinning up more servers now.

[Directed Edge @directededge]

We're about to move our Shopify app over to a "Shopify 2.0" setup where our configuration panel will be embedded in the Shopify back end, and modern themes will be able to configure recommendations blocks from Shopify's theme editor. Service may be shakey for the next hour.

[Directed Edge @directededge]

And things are already back up, after 12 minutes of downtime.

[Directed Edge @directededge]

Service provider is saying maintenance should last under half an hour.

[Directed Edge @directededge]

Our Shopify app is down while our service provider does maintenance on our database server. We don't have a window yet for when we expect it to be back up.

[Directed Edge @directededge]

Services are back up

[Directed Edge @directededge]

Our ISP is currently down for maintenance. We are closely monitoring the situation and keep you up to date.

[Directed Edge @directededge]

There were issues with one customer account that were causing a heavy load on our servers. We've temporarily disabled that account and things are back to normal, but will continue to investigate the source of the problem on that particular account.

[Directed Edge @directededge]

Our Shopify app is down at the moment. We're investigating.

[Directed Edge @directededge]

Here's the latest round of new features in our Shopify app:

Email recommendations, include tags and mini-cart support

https://t.co/1ai9jlzzkt

[Directed Edge @directededge]

We believe that we have things stabilized now, but will continue monitoring the situation.

[Directed Edge @directededge]

We're having trouble with our main recommendations system and all apps are down. We're looking into the issue now.