Phillip

Believer, Dad and PawPaw, Son and Brother, Friend to all...

[Phillip @director_ok]

This is @AmericanAir 5036 pushing back empty at BHM. They’re going to do a couple of laps around the airport to hopefully cool the plane off to the pilots liking. @TheFAAOnline is this a deal? 2 hours late…@AmericanAir has gone silent

[Phillip @director_ok]

@AmericanAir now AA5036 is pushing back EMPTY and going to lap the airport in an effort to cool the plane. Not making this up…is this SOP?

[Phillip @director_ok]

@AmericanAir The fact that you say you’re not aware of any disruption is truly alarming.

[Phillip @director_ok]

@AmericanAir AA5063 has deplaned because the cabin was too hot? How do you mismanage a flight this poorly? #missingconnections

[Phillip @director_ok]

@AmericanAir there’s 13 American employees standing around the gate with no explanation for an entire plane of people. Again I ask…how can this be mismanaged so poorly? Connections dropping like flies #typicalAA

[americanair @AmericanAir]

We never want you to experience conditions like this, and we're truly sorry for the frustration. We took a look on our end and aren't seeing any reported disruptions related to cabin conditions for your flight. For additional details, your best bet will be to connect with our Ground Team, as they'd have the most up-to-date information available. We know this wasn't the travel experience you signed up for, and we're sorry for the bump in the journey.

[Phillip @director_ok]

@NationalPro how slow can this be? Not my normal @NationalPro #PNS

[Phillip @director_ok]

@Delta what’s going on tonight? Zero customer service. Aren’t you meant to be better than @AmericanAir ? #nocustomerhelp

[Phillip @director_ok]

@Delta not sure what’s happening tonight but getting help with a flight issue seems impossible. #nocustomerservice

[Phillip @director_ok]

Isn’t this something the airline should disclose before landing?

[Phillip @director_ok]

@AmericanAir you can’t make this up. Land on time to find we’re going to unload out on the tarmac using stairs then get on a bus to the terminal…in addition to that…only one set of stairs…we’re #3 in line to use them. #SMH

[Phillip @director_ok]

#okstate

[Phillip @director_ok]

@AmericanAir “Sit back and enjoy the ride” says the pilot. Over 40 minutes later …still sitting on the tarmac. Nowhere fast with AA2239

[Phillip @director_ok]

@nationalcares Here’s the service I’m receiving in Wichita Falls, TX…I’ve called and texted…no one shows

[Phillip @director_ok]

@AmericanAir Crickets! As always…crickets

[Phillip @director_ok]

@AmericanAir So we’ve had a plane taken out of service replaced with a plane that has hydraulic issues? AA 1892. How does this actually happen? #pathetic #unaware #clueless

[Phillip @director_ok]

@AmericanAir This is BS…replace an inoperable plane with another inoperable plane? AA1892. How does this merit a bot response to something like this? You simply can’t own your own incompetence!

[Phillip @director_ok]

@NomadMike81 When’s the last you heard of someone dying from lockjaw?

[Phillip @director_ok]

@AmericanAir All they do is feed us more excuses and BS

[Phillip @director_ok]

@AmericanAir AA1813 delayed for 30 minutes waiting for a signature…even your crew thinks this is ridiculous

[Phillip @director_ok]

@AmericanAir Wrong…we’re back at the gate waiting for more fuel because of a flight plan change…it keeps getting worse

[Phillip @director_ok]

@AmericanAir it’s getting even more ridiculous on AA1813…flight plan changed as we were pushing back. Now back at the gate for more fuel and more delay