@theIVpointplay Fully agree with this. The challenge is if the roster is not built around him, booker will get the blame regardless of how well he does at PG which I suspect he will do really well as an advantage creator.
@SingaporeAir I have a complaint filed from January 19th and despite 10-15 calls and multiple emails, your customer affairs will not get in touch nor resolve the issue despite assurance cases take "14 business days". Worst customer service experience I have had despite being PPS
@SingaporeAir So why is no one calling me back to provide an update despite my multiple attempts especially given this has far exceed your own 14 business days timeline?
@SingaporeAir So why is no one calling me back to provide an update despite my multiple attempts especially given this has far exceed your own 14 business days timeline?
@SingaporeAir This is incorrect. The case is still open and not resolved. There has been no communication since mid February despite all of my attempts. I have spoken to multiple of your reps that tell me they are waiting for customer affairs and escalate accordingly to no avail
The issue was completely @SingaporeAir fault in that despite being PPS and booking my business class ticket 4 months in advance and speaking to 5 different SA agents days in advance, I was told at the airport that I no longer have a business class ticket and bumped to economy
@SingaporeAir I have a complaint filed from January 19th and despite 10-15 calls and multiple emails, your customer affairs will not get in touch nor resolve the issue despite assurance cases take "14 business days". Worst customer service experience I have had despite being PPS
Thank you @SingaporeAir for despite being a PPS member and booking my business class ticket 4 months in advance and speaking to 5 different support agents days in advance, I was told at the airport that I no longer have a business class ticket and bumped to economy.