Disha Agrawal

[Disha Agrawal @disha_agrawal56]

A premium membership should mean better service, accountability, and a customer-first approach — not just a subscription fee.

Looking forward to a concrete response and resolution from the concerned team.

@SwiggyCares

[Disha Agrawal @disha_agrawal56]

Being a Swiggy One Blck member, I would expect much better customer support experience. Unfortunately, my experience has been quite disappointing.

Whenever I raise a concern regarding an order, customer care redirects me to email support instead of addressing the issue directly.

[Disha Agrawal @disha_agrawal56]

I am attaching screenshots of my interactions with customer support for reference. I request @Swiggy to look into this matter, review the customer support process, and provide a proper resolution rather than simply redirecting customers from one channel to another.

[Disha Agrawal @disha_agrawal56]

@SwiggyCares @Swiggy I haven’t received any update from your side or any resolution

[Disha Agrawal @disha_agrawal56]

@SwiggyCares @Swiggy I have ordered One Nutella Supreme Sundae, upon receiving it was completed melted and instead received Crunchy Oreo Sundae. Upon raising it to the Customer Care, it has routed to mail. Am I given money to eat melted and that I haven’t ordered?

[Disha Agrawal @disha_agrawal56]

@SwiggyCares @Swiggy @SwiggyCares Till now neither I got any response from your team nor resolution

[Disha Agrawal @disha_agrawal56]

I want proper resolution with immediate actions to be taken. Attached are the order details and chat snapshot.

[Disha Agrawal @disha_agrawal56]

@RailMinIndia @RailwaySeva @IRCTCofficial

Travelling today on Train No. 18478 Kalinga Utkal Express in AC 2-Tier, & the experience has been extremely disappointing.

[Disha Agrawal @disha_agrawal56]

I received another message stating that the complaint had been closed.
How can a passenger complaint be closed without the issue actually being addressed?
@RailMinIndia @RailwaySeva @IRCTCofficial

[Disha Agrawal @disha_agrawal56]

After paying a premium fare for AC 2-Tier, is this the level of hygiene and service passengers are expected to receive?
I also raised a complaint through 139. I first received a message saying the request was under process, but without anyone attending to or resolving the issue,

[Disha Agrawal @disha_agrawal56]

@SwiggyCares @SwiggyCares please check your dm as well as the snapshots here

[Disha Agrawal @disha_agrawal56]

Dear @Swiggy Team,
I am extremely disappointed with the kind of customer service and support being provided to a @Swiggy One BLCK member.
The queries and concerns raised by me have not been resolved.

[Disha Agrawal @disha_agrawal56]

@SwiggyCares

[Disha Agrawal @disha_agrawal56]

@SwiggyCares

[Disha Agrawal @disha_agrawal56]

I hope this matter will be escalated to the concerned senior team and resolved appropriately.
@SwiggyCares @Swiggy @SupportSwi88934 @Swiggy_Care

[Disha Agrawal @disha_agrawal56]

I would request you to kindly review my concerns properly and provide a specific and satisfactory resolution, rather than simply closing the matter without addressing the issue.