Ian Wright

CEO, Disruptive Innovators Network, Experienced business connector, designer of business experience programmes and all things social impactful.

[Ian Wright @disruptiveIan]

@myenergiuk not impressed with your customer service, two support requests submitted, no reply, 70mins on hold to your support line. Not good.

[Ian Wright @disruptiveIan]

Just wanted to give a big shout out to the @LNER team working today for a great job dealing with all the engineering works and replacement bus services. Mega busy but everything worked and super friendly. Good stuff.

[Ian Wright @disruptiveIan]

RT @PaulIanTaylor: Back at @AlderHeyInnov with @disruptiveIan - after first visit seven years ago with @BromfordLab https://t.co/oRNOeHffBR

[Paul Taylor @PaulIanTaylor]

Off to Manchester to meet up with @disruptiveIan and co. Doing a talk on how concentrating on fixing the basics never EVER fixes the basics.

[CIH Scotland @CIHScotland]

Hear from @disruptiveIan, founder & CEO of the Disruptive Innovators Network, on why you should join us at this year's 'The Big Conversation' event on 27 November!

https://t.co/S8Or6ORmCe

Members, book your free place and be part of the conversation 🔽

https://t.co/F1tXZzQiYZ

[Ian Wright @disruptiveIan]

@54N_Mark @54northhomes Thank you very much for the invite Mark and what a nice bunch of folks to talk housing innovation with

[Ian Wright @disruptiveIan]

Lovely crowd for my opening session on housing innovation to @efl_europe spring conference

[Ian Wright @disruptiveIan]

@alistairmcint14 @lizziep73 Grange, colliery or village?

[Ian Wright @disruptiveIan]

@alexandramgib Yes!

[Ian Wright @disruptiveIan]

@JillMurrayBEPIC @CIHhousing @CIHSouthWest @CIHSE1 @CIHLondon Yay I’m not the only northerner then!

[Ian Wright @disruptiveIan]

@MbroCouncil Hi any news if you’ve managed to solve this problem yet as you’re still trying to charge me £60 for a second recycling bin?

[Ian Wright @disruptiveIan]

@MbroCouncil hi any news yet on when you can order a second brown bin?

[Ian Wright @disruptiveIan]

Just as summer arrives in the Boro I’m across the other side of the country visiting DIN members in the N W

[Ian Wright @disruptiveIan]

@MbroCouncil Many thanks I did but the team only have the same access online and are awaiting a form to be designed internally so they can help.

[Ian Wright @disruptiveIan]

Down in the lovely city of Cambridge about to speak to the @natfednews east of England leaders forum about collaborative innovation

[Ian Wright @disruptiveIan]

@MbroCouncil Ok tried your IT team and the contact centre and it is not possible to order a second brown bin because you have not designed the form to allow this. What do you suggest next?

[Ian Wright @disruptiveIan]

@MbroCouncil hi why can’t I order a second garden waste bin on your website?

[Ian Wright @disruptiveIan]

@MbroCouncil Many thanks I’ll give it a go.

[Ian Wright @disruptiveIan]

@MbroCouncil Thanks but it’s a 40 min wait the last two times I’ve called and I have to work which means I can’t stay on hold for that length of time. I just want to order a 2nd brown bin can’t you make this possible via your portal so I can self serve?

[Ian Wright @disruptiveIan]

@MbroCouncil Thanks I’ve done that but it keeps trying to charge me £60 for the extra bin when I’ve already paid for it.