@JohnDillonIII I've taken a look at your email. The following looks like it could be the body of the diverter. I'm not sure if the rod unscrews from the old one in order to screw onto the new one
@EmSwad89 @RoyalMailHelp Good morning Emma, can you please send us your transaction ID through a private message or email through our website and we will look into this.
@Soozens Good morning, thanks for the message. Please accept our apologies in regards to the emails, I don't know why that would be. Our phone number is 01217050866.
@Fuzzy_beasley Morning Jason, we're not sure how the cartridge is held into your particular valve however most of the time this cartridge is held in with a grubscrew from the side or a retaining nut, then the cartridge will just pull out.