Logistics is no longer just an ops function; it is what separates MSMEs that stay local from those that scale globally. That was the central argument Dibyanshu Tripathi, CEO and Co-founder of @HexaLogicAI, made at the #MSMESparks2026 Grand Finale.
He broke down the real barriers holding MSMEs back from global trade: opaque supply chains, domestic margin thinking applied to international markets, and the confidence gap around compliance and cross-border complexity.
Tripathi suggested MSMEs start where India already has cultural and trade affinity, know landing costs before committing to any market, and go deep in one lane before going wide.
On #WorldTechnologyDay we are witnessing a pivotal evolution in Artificial Intelligence known as Agentic AI: Shobhit Singh, CPTO and Co-founder, Hexalog
@tapasjournalist
@ThaiAirways waiting for your checkin counter for TG-332, which your team refuses to open, they’re giggling around and walking around while a queue of over 100 passengers wait, the eateries are after crossing immigration check and the callous behaviour is just outrageous.
@agoda@YatraOfficial you guys can stop playing ping pong with me and give me a clear update on the refund - I have been writing to you guys for the past two days - are you guys even doing what is legal ?
@jagograhakjago - please look into it
@agoda You don’t allow the dms and your customer care is highly ineffective every time there’s a new version and this is no way to treat a returning customer
@agoda@YatraOfficial you in collusion put me up in a hotel where I felt unsafe and worried for my security and now you won’t even make a refund for the unused nights ?
This was after I continually asked for a relocation - fearing for my safety
@agoda I Need my refund and I have been requesting and pleading you guys ever since I checked in and you guys have been absolutely unhelpful and horrid. Your safety concerns for ppl are zero
@Yatra_Care You don’t even allow to send direct messages. Are you guys kidding me ?
I hope the consumer court allows you guys to gazump up deposits for unused days like that
@madhavchanchani 2/2 their Achilles heel is they have just one line of business specialising towards e-commerce clients only, though in a cost centric space to be able to retain that one customer for years is testimony to great service and retention too
@madhavchanchani It’s not a client concentration problem as much as it’s a diversification problem if you look at the e-commerce logistics space - all of them have the problem DH, XB, SFX because the reality of the market is that it’s e-commerce volumes are dictated by Meesho. 1/2