Joanne Dixey

[Joanne Dixey @dixeychick1981]

@c2c_Rail the 8.34 from Laindon, carriage 67778 is disgustingly hot considering the temperature outside! Can you sort this out please?!

[Joanne Dixey @dixeychick1981]

@c2c_Rail I am on a train that has sat stationary for 20 minutes that has announced they have made a wrong turn! We got on the Laindon train and are now heading to GRAYS! Next stop Pitsea?! You better be refunding me for this shocking experience! Please DM me….

[Joanne Dixey @dixeychick1981]

@c2c_Rail the driver has taken the wrong track……it is an amazing excuse c2C

[Joanne Dixey @dixeychick1981]

@keldaaa @c2c_Rail Same for 67764 (I think!) 18.16 from Fenchurch! 🥵🥵🥵

[Joanne Dixey @dixeychick1981]

@ubereats_uk Hi, I want to make a formal complaint, please advise how I do?
I placed an order last night which was ‘delivered’ 2 miles away from my address and now the ‘help’ section of the App is refusing to explain why I am not eligible for a refund? This is theft and fraud.

[Joanne Dixey @dixeychick1981]

@UberEats I ordered over £40 of food last night, the driver dropped the food 2 miles away from my house, refused to answer the phone to explain and now your customer services email address is refusing to refund me or explain why? Please help as I cannot believe this is standard!

[Joanne Dixey @dixeychick1981]

@c2c_Rail @Sturges_ Laindon ticket machines all out if order coupled with the ticket offices being closed?! Defo a bigger issue!

[Joanne Dixey @dixeychick1981]

@c2c_Rail @Loulabella1977 Convenient. Hopefully the maintenance of the refund form will be resolved quicker than your ability to accept Apple Pay on the app or storing card details on the app - they have been ‘under maintenance’ for about 6 months!

[Joanne Dixey @dixeychick1981]

@c2c_Rail 74056

[Joanne Dixey @dixeychick1981]

@c2c_Rail the 18.04 from Fenchurch street is HOT! I thought the trains were all air conditioned? I tried to log this via your ‘log a temperature’ online form, but that’s broken too!

[Joanne Dixey @dixeychick1981]

@LesleySymonsC Are you through the border yet or still in the queue? Trying to manage expectations 😔

[Joanne Dixey @dixeychick1981]

@americangolf_UK Please help! I am so disappointed with your customer service. I placed an order on 11th Dec, spent a considerable amount on a Xmas gift and I have not received the items, not received the dispatch email and not received an explanation?! This is so disappointing.

[Joanne Dixey @dixeychick1981]

@parcelforce Message sent, Mac. Can you please look in to it asap. Thank you.

[Joanne Dixey @dixeychick1981]

@parcelforce the delivery I am waiting for has been at the North Essex Depot with status ‘held at depot - parcel damaged’ since 4th June, how long does it take to either repackage and attempt a delivery or update me - what is going on?!

[Joanne Dixey @dixeychick1981]

@parcelforce Hi, the status of the parcel I am waiting to receive was updated to ‘Held at depot - parcel damaged’ on 4th June - how long does it take to repackage and attempt a delivery? It’s been in the ParcelForce system for an unusually long amount of time now?!

[Joanne Dixey @dixeychick1981]

Thanks - I would suggest then that more training is required for some barrier staff as he thought that an error 21 was a ‘known system issue’.
For the record, if I tapped twice it is because the barrier didn’t open after I tapped once.....

[Joanne Dixey @dixeychick1981]

@c2c_Rail I have a £4500 season ticket with C2C and today at Laindon I couldn’t get through the barriers!!! I was told the ‘oh yeah, the system has issues’ - what am I supposed to do with this information to get me through the barriers and to work?

[Joanne Dixey @dixeychick1981]

@c2c_Rail The error code was 21. The smart code has been loaded for 10 months. The c2c staff member at Laindon seemed to be fully aware of a ‘system issue’ - what is code 21 implying?

[Joanne Dixey @dixeychick1981]

@sabrinadelphine @seetickets I wouldn’t mind Sabrina but this is in relation to the campervan!! I need some confirmation...

[Joanne Dixey @dixeychick1981]

@seetickets Hi, who can I contact if my booking reference isn’t recognised and nor is my email address, yet payment has been taken? I would like confirmation that tickets have been secured?