@IAmAPiscesThing HI Kay, thanks for making us aware although please note these are canvassing letters that we deliver in areas from time to time. They aren't fake and the branch in question do endorse these.
@iMack82 @KirstieMAllsopp Hi Iain thank you for making us aware. We do take matters such as this very seriously and have received your separate contact. Please be assured that a full investigation of your concerns will be undertaken.
@NaeemKhan2022 Hello Naeem, I am sorry you feel this way and were not happy in your experience with us. If you would like to make a formal complaint or discuss this with me further please so not hesitate to DM me. Thank you.
@Luka05912891 @TPOmb Hi Luka, no this isn't right. We can recommend our own associated services but we can't force any customer to use them. If you have any concerns please email us at [email protected] and we'll happily look into this for you.
@kimtrilly Hi, we do our best to answer each call but this may not always be possible due to appointments and colleague absence. You should be able to leave a message on our answerphone and we will try to come back to you quickly. If you need any help please drop us a DM.