Diya Gupta

Not fair but lovely

[Diya Gupta @diyagupta77]

@HDFCBank_Cares But please give the feedback
AI on the call is not helpful at all.

Horrible experience

[Diya Gupta @diyagupta77]

@HDFCBank_Cares @HDFC_Bank My debit card has been disabled, and I wanted to get it unblocked.

I called 1800 1600 / 1800 2600 for help, but the experience with the AI agent was extremely frustrating.

Why is there no straightforward option to speak to a human?

[Diya Gupta @diyagupta77]

@HDFCBank_Cares Sure, I'll ask my mother to visit branch first, if that doesn't help I'll write to that email

[Diya Gupta @diyagupta77]

@GooglePayIndia Have filled the form. Let me know if you need any more details.

[Diya Gupta @diyagupta77]

@GooglePayIndia, your customer support needs a serious rethink. I’ve been trying to reset my UPI PIN and neither chat support nor the AI agent could resolve it. The AI experience was frustrating, repetitive and ultimately useless.

[Diya Gupta @diyagupta77]

@HDFCBank_Cares @HDFC_Bank Hi I have pinged you with all the necessary details let me know if you need more information

[Diya Gupta @diyagupta77]

@HDFCBank_Cares @HDFC_Bank Customer service should not mean forcing customers to deal with an AI with no clear way to reach a human.

There should ALWAYS be an option to speak with a customer-care representative, especially for banking and card-related issues.

[Diya Gupta @diyagupta77]

@HDFCBank_Cares @HDFC_Bank The AI agent kept making the process unnecessarily difficult. When a customer is calling because they have a problem with their debit card, they need a solution—not an endless conversation with an AI that doesn't understand the issue.

[Diya Gupta @diyagupta77]

@GooglePayIndia Customer service needs humans. AI can assist, but when an issue can’t be resolved, customers should always have the option to speak to a human agent.

Please fix this and provide a proper resolution.

[Diya Gupta @diyagupta77]

@GooglePayIndia I’ve been trying to reset my GPay UPI PIN and keep getting the “Could not reset UPI PIN — Oops, something went wrong” error.

I tried both in-app chat support and speaking with your AI support agent. Unfortunately, neither was useful in resolving the issue.

[Diya Gupta @diyagupta77]

@GooglePayIndia What was especially frustrating was the AI support experience. There was no option to speak to a human, even when the AI couldn’t actually help.

[Diya Gupta @diyagupta77]

@airtelindia @airtelnews @Airtel_Presence

[Diya Gupta @diyagupta77]

1. So disappointed with Airtel DTH. Installed WiFi & DTH on July 14th, but now my account’s suspended for low balance (code: 6(EO16-0)). 😡

2. Have made 10-12 calls to Airtel about the issue. Promises of callbacks, visits, and messages have led nowhere. 😠

@airtelindia

[Diya Gupta @diyagupta77]

3. The initial executive who installed my service has stopped answering my calls. Worst service experience ever. 😤

4. If this isn't resolved soon, I’ll never recommend Airtel to anyone. Over 48 hours without resolution and counting.

@airtelindia @Airtel_Presence

[Diya Gupta @diyagupta77]

@DisneyPlusHS @BCCI you can consider changing your Hindi commentator. @sherryontopp is a nazar lagao commentator.

@sherryontopp tussi na nazar lagaya karo plis 🙏

#IndvsAus #T20WorldCup #RohitSharma #TeamIndia

[Diya Gupta @diyagupta77]

@sherryontopp you're really a nazar lagao commentator. Please tussi nazar naa lagaya karo 🙏

[Diya Gupta @diyagupta77]

@kaykaymenon02

[Diya Gupta @diyagupta77]

Just finished watching "Railway Men" on Netflix and I'm completely blown away! Kay Kay Menon's performance is simply mind-blowing. This series is an absolute gem—engaging storytelling at its finest!

#RailwayMen #KayKayMenon

[Diya Gupta @diyagupta77]

#INDvsAUSfinal #INDvAUS @BCCI @ICC

[Diya Gupta @diyagupta77]

Proud of team India 🇮🇳

They have not won the World Cup, but they truly have won our hearts. Thank you so much @ImRo45 for bringing this wonderful team together. Thank you @imVkohli for being the rock of team India 😍

Team India's performance in World Cup 2023 was one of best!