Sarah Wilson

[Sarah Wilson @dizzybird80]

@adimurphy84 @santanderuk Exactly same.

[Sarah Wilson @dizzybird80]

@santanderuk @l39856851 We are the same. Business banking not working. Cannot log in to website. Can log in to app, but then cannot make payments. Paying for a business account that we cannot use!

[Sarah Wilson @dizzybird80]

@santanderukhelp You have stated that your services are all back up and running. This doesn't seem to be the case. Cannot log on to business banking website. Can log in to app, but then cannot process any payments.
Paying for a business account that we cannot use. What is going on???

[Sarah Wilson @dizzybird80]

@DandG_Global @DandG_Support If you're unable to send feedback from "your platform" where can I send a full complaint email to?

[Sarah Wilson @dizzybird80]

Don't think @DandG_Support should bother having an X account. They don't seem to be able to support their customers on "this platform" Shocking company.

[Sarah Wilson @dizzybird80]

@DandG_Global @DandG_Support I'll reiterate no where, not on your email, not on any calls, not on "this platform" did anyone say that RGB would be in touch to confirm the date for delivery. And this is why I don't want to speak to the replacement team. I want to feedback to ensure people are aware.

[Sarah Wilson @dizzybird80]

@DandG_Global @DandG_Support Even the complaints team fobbed us off (can you see a theme?) Finally got somewhere on "this platform" earlier this week. Brilliant. Ordered the replacement for delivery today via yourselves. Had a confirmation email, from yourselves.

[Sarah Wilson @dizzybird80]

@DandG_Global @DandG_Support Thanks for copying and pasting this same reply onto a private message. For clarity, and for anyone else to read here's my copy and pasted reply
I don't want to contact them. All throughout the process of sorting our replacement we were told misinformation....

[Sarah Wilson @dizzybird80]

@DandG_Support Brilliant. A support team that can only support customers with certain issues and can't feedback information I have supplied to try to stop other customers from being in the frustrating position I am in. Well played @DandG_Global, well played 👍

[Sarah Wilson @dizzybird80]

@DandG_Support But unable to answer a direct question. Well, maybe not everyone, just yourself.
Can you pass on customer feedback? I'll ask here as you're copying and pasting the same reply when I ask on our direct chat.

[Sarah Wilson @dizzybird80]

@DandG_Support So you keep saying. Because you can't do anything on your platform. Which is why I question the point of your account.

[Sarah Wilson @dizzybird80]

@DandG_Support Found an email from yesterday in junk off RGB to verify delivery. now won't deliver until Monday. No where on anything did it tell us we'd have to "verify" what we'd ordered and confirm delivery date. What an absolute joke of a company. Will never use again.

[Sarah Wilson @dizzybird80]

@DandG_Support would not recommend. Over 2 weeks waiting on parts. Get told after 2 weeks they'll replace instead. Now they won't replace. CS team diabolical. Complaints team just as bad. Keep getting fobbed off and told different things. I think the next step is ombudsman.

[Sarah Wilson @dizzybird80]

@MariaClifford18 @santanderukhelp Same. Trying to run a business and cannot log in to our online banking.

[Sarah Wilson @dizzybird80]

@GaryBarlow And what an afternoon it was ❤🤣😢🎶💃 Fantastic show

[Sarah Wilson @dizzybird80]

@emmaloisryan 💔🤬

[Sarah Wilson @dizzybird80]

@craftginclub @FentimansLtd @Jilliano @ClaireEtchell @emmaloisryan if ever there was a time for free gin and tonic together 💜

[craftginclub @craftginclub]

🎉 IT'S COMPETITION TIME! 🎉

To win a YEAR of gin and @FentimansLtd tonics, FOLLOW @craftginclub & @FentimansLtd, RETWEET this post and TAG a gin pal you'll be sharing this incredible prize with! 🍸

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[Sarah Wilson @dizzybird80]

@Harry_Styles I know everyone's busy doing nothing in lockdown...but please can you make my friend Megan's day/month/year/ life and do her a little birthday message? Many thanks 💗💗💗

[Sarah Wilson @dizzybird80]

@Benwalker1981 Fail to plan, plan to fail..... should've took some with you 😉