I would prefer to resolve this privately, but after nearly two months without access to a paid service, I am asking Perplexity management to review my case immediately. @perplexity_ai
@perplexity_ai I’ve been a paying Pro subscriber for nearly 2 years. On June 15 your support team confirmed in writing that my subscription is active and that the problem is on Perplexity’s backend—not Apple. 2 months later I’ve still been billed while locked out of the service.
I have documented nearly 30 emails, screenshots, billing records, and written acknowledgments from Perplexity confirming the issue is on your side. Despite repeated promises that specialists were handling it, no one has resolved the issue or contacted me.
@perplexity_ai I’ve been a paying Perplexity Pro subscriber for approximately two years. I reported a backend account issue on June 15. Your team confirmed in writing that my subscription is active and that the problem is on Perplexity’s side. Now, Nearly two months later,