@BBCPolitics@BBCNews@adamfleming Here is the usual tactic from the government. they leak these stories to soften us up so when they finally announce lockdown carries on we are all already used up to the news.
@virginmedia Done again. Says to check cabling. Done a hundred times. I work in datacentre so I know how to check cabling. Everything is connected. Obviously the hub or entry point has a problem. Try getting call centre to acknowledge that, inpossible
@virginmedia They said they fixed them on Friday, then again yesterday. Now they say there were no issues ever and I need to wait 5 days before I can even call to arrange an engineer
@virginmedia Utter rubbish. Also the main point for everyone on here who has the misfortune to encounters your customer service is the total lack of understanding, sympathy and any type of assistance at all. You just get told to call back in 2 days every time. We've cancelled now due to this
@virginmedia @RobMugshot Yes I checked this. It days there are no issues. However the call centre said there is an issue and they are working in it. Had a text this am to say you fixed it. It is still down though
@virginmedia @RobMugshot Still down in Coventry although your Indian call centre says there isn't.
Also now being told you won't do anything for 5 days so we just have to accept no broadband until then. Utterly useless customer service
@virginmedia I know they are. I saw one outside working on a neighbours house. Git further talking to him for 2 minutes than I managed over several hours on your call centre.
Rarely experienced service this bad before to be honest. Anyone who calls 0345 454 1111 prepare for no help at all
@virginmedia Hahah is this a joke. Id hate to see your old less reliable service of what we have now is your best yet. Awful service, awful rude customer service Indian call centre who don't care qt all a
nd just reel off a script to get you to go away. Don't use virgin if you have a choice.
@virginmedia I knew that was a lie ad broadband is classed as essential as we need to work at home so need broadband at home. What are your customer service agents playing at!