5. Finally decide to book while waiting on hold. By the time I get through the booking process, "price cannot be determined" for those flights. Have to go through booking process again - now, exact same itinerary is $200 more expensive than it was an hour ago.
@SouthwestAir for a company that shuns third-party travel sites because they want to control the customer experience from start to finish, I just had (am in the middle of having) a pretty crappy experience booking flights with you guys.
3. Estimated hold time for customer service is 53 minutes. Somehow a company so concerned about customer experience hasn't discovered "we'll call you back when it's your turn in line."
4. While waiting on hold, flights I wanted started booking and going up in price.
@BernieSanders Son headbutts wife in spleen. She goes to after hours care at her GP. Doctor sends her to the ER next door, which, it turns out, is out of network. The do an MRI, which turns up clean, and then send her home. $11,000.