You know what makes newcomers like @Slikkclub easy to beat for the big e-commerce players? Stupidity in customer experience. The delivery partners can't see the obvious drop off point just behind My PG doors. (1/n)
@Slikkclub Thanks for nothing @slikkclub. Remember, as much as you GenZ kids wanna glorify balance, (a) incompetence cannot be hidden under an MVP, (b) failing upwards doesn't qualify as success
Refund my order value with delivery charges for order #755717, as I'm assume my parcel is gone.
You know what makes newcomers like @Slikkclub easy to beat for the big e-commerce players? Stupidity in customer experience. The delivery partners can't see the obvious drop off point just behind My PG doors. (1/n)
@Slikkclub Sick UI @slikkclub, but maybe have one of your product leaders come up with a user flow for "hey, where would the user go if the order was marked as delivered but never found?"
"We're Qcomming fashion, let's put the delivery partner's name and time of delivery?" (6/n)
@Slikkclub Oh and if you discover your order is lost? That's a you problem as a customer, not @slikkclub's problem. You've to frantically search for all the PGs around you, because they were too cheap to pay for human chat support for a lost parcel (4/n)
@help_delhivery DMed you after emailing your support team yesterday. Probably spend less bandwidth on push notifications, more on solving queries?
Or atleast not agitate your users by sending marketing push notifications when you can clearly not afford a human CS team?
@delhivery firing all their customer support before replacing them with AI is exactly what the problem with people management is all about. Pathetic level of incompetent leadership. Why, why do we still let you be a corporation?
We're waiting for your 6E flight in Mumbai for over 5 hours. That's 1.5 round trips to Bangalore and back. It started with aircraft redirected, and now @IndiGo6E the latest line of excuses at the gate is "crew's unavailable."
Other airlines have at the same time been ahead of u.
@_JoelR7@rushikesh_agre_ Already there bro, just asking if the weather is going to get worse enough to expect airport closures. This will help us decide whether to go back home or wait.