@AmericanAir@USDOT Unfortunately your reply is just words, in the ground the atitude is completely different and the lack of empathy is overwhelming. Its time to transform your words into actions
Hey @AmericanAir third time they cancel my flight LGA>MIA after hours of waiting at the airport just to wait until last minute to say that you have no crew. No food or hotel vouchers and customer service unresponsive. Is this your standard? @USDOT#AmericanAirlines