@GavinSweeneyy Hey, I added a “if backordered set to max price” rule at the top so it will check that condition first. Has helped a lot with price tanking while in fc transfer. May be worth a test 👍🏼
Respectfully… this just won’t cut it.
Yes, we understand. Product authenticity matters. It's the bedrock of customer trust. And we agree, it should be protected with everything Amazon's got.
But let’s talk about the other side of the equation. The seller partners who’ve helped make Amazon what it is today.
These aren’t faceless corporations. They’re husbands and wives, fathers and daughters, families who’ve poured thousands… tens of thousands… even hundreds of thousands of dollars into inventory. They've hired employees. Taken out loans. Bet their future on the promise that if they did things right, Amazon would be a partner worth betting on.
Then one day, without warning, they're gated. Blocked. Stripped of the of the opportunity to sell products they’ve built their business around.
No hearing. No roadmap. Just a wall.
And the worst part? There's no other marketplace with the depth, reach, or customer trust that Amazon offers. So when that wall goes up, it’s not just an inconvenience, it’s an existential threat to small businesses. To families.
We know this may be tied to what’s coming out of the Section 3 suspensions, and we’re not asking for blind leniency. We’re asking for clarity.
Because here’s the truth:
You can’t grow a business when the rules change without notice. Sellers need to know what risks they’re taking. If tomorrow their most profitable products is off-limits how can they invest confidently today
Uncertainty kills competition. And without competition, prices go up. Selection shrinks. Customers suffer. The very things Amazon was built on,value and variety, start to erode.
Amazon’s seller partners want to play by the rules. They just need to know what the rules are.
Give them visibility. Give them a path. And they’ll continue to do what they’ve always done. Drive selection, lower prices, and make customers happy.
Isn’t that what we all want?
@JeffSendsIt Really appreciate your post. We struggled with similar issues at a much smaller scale. However it’s very eye opening to see how these issues can grow exponentially at scale. Really makes me realize we need to work on systems now. Lost child Asins is a big one we struggled with.
If you got regated on stuff yesterday - MAKE sure to be loud on social media tagging Amazon and the associate accounts.
Stuff like this cant happen and really really puts people at risk.
Don't be quiet, we have to unite over this
@amznsellerhelp this is a REALLY REALLY bad thing for sellers on your platform.
This is not the type of change that should be made on less than 24 hours notice, this goes way deeper than just selling products.
Please fix this
An absolute banger of a podcast by @cleartheshelf and @ChrisRacic interviewing Eli.
I wrote down a cliff notes version of what I heard that might help others (actually selfishly helps me by writing it all down so I can become a better seller).
Here are 22 take aways that I got from the podcast:
1. Using WhatNot to liquidate bad buys.
- This is a newer platform I just heard of two days ago but great to see how we can incoporate it into our Amazon busniess.
2. Eli sources 90% of his own products and he's doing $500k.
- This is incredible. I love it.
3. Talked with another bigger seller and noticed they get more buy box share in general having more inventory in stock across their whole catalog.
4. He has sites to come back to regularly and has something still in his catalog from 2017.
- I use Link Collect but am interested in what tools others' are using.
5. Blind Spots - He was scared to grow out of fear of being too invested in Amazon and Amazon completely shutting his account down.
6. Find a category you like and dive deeper into different social media channels that talk about it - Instagram pages, Reddit, Facebook groups, etc. Watch the TRENDS - The category is beauty for Eli.
7. Heavy advocate for gift cards - 1%, 2%, 3% doesn't seem like much but at scale, it's thousands of dollars.
8. Uses 10 different cashback sites.
9. Predicting where reselling is going - not going anywhere and will always be around.
- Agreed
10. Amazon is a constant changing landscape and we have to play by the rules. You could literally make millions of dollars at home in your pajamas.
11. Amazon is not saturated, it's just more opportunities. It's more sellers, but it's also more customers.
12. Managing online receipts - use a catchall - one archive and one inbox. Need that for yourself and/or for any employee you bring on.
13. CloudHQ Plugin for authenticity/IP Complaints/account health issues - locates all the emails of all the orders of a particular ASIN (search by keyword) and print all those emails to one PDF.
- LOVE THIS
14. You will need a scanner to scan documents into the cloud if you're doing RA - @fba_dr actually has a good write up on documenting RA purchases.
15. Brought account health and returns back in house versus outsourcing those tasks.
16. Managing orders and missing items - doesn't do a lot of reimbursements from retailers. Loss rate is too low versus a retailer shutting him down. Once a month or so, look for discrepancies for products ordered and products prepped.
17. Hire when you you've maxed out your time efficiency.
18. Lean into debt wisely - ideeally pay off credit cards every month but in a growth phase, 80%-90% is understandable.
19. Most important account health issues - IP complaints, authenticity complaints, expired complaints.
20. SOP for Authenticitiy Complaint - Open SKU Ecomomics on Amazon for ASIN, see how many sold in the last year, find all orders in email, uses Adobe Professional Suite to combine together and attach a POA with it.
21. A total of 4 suspensions. Account was suspended for 2 months at once and with Ed Rosenberg's help, he was able to get back up and running. Eli admitted at least 1 or 2 times was due to neglecting account health issues.
22. Listens to How I Built This - which often interviews owners of beauty brands, beauty being a category Eli focues heavily on. See point 6.
THAT'S ALL FOLKS.
Not my podcast, I only took notes to help me become a better seller. If you read all the way down here, you want to be better too. Let's be friends.
Share this is you found it valuable. Very good podcast!!
This isn't acceptable from a multi-national company with a $2 Trillion market cap.
The inability of Amazon to have real conversations or communicate to it's "selling partners" is inexcusable.
This is happening to multiple, long term, multi-million dollar a year sellers that support local jobs, local businesses, and most importantly support their own families.
The lack of transparency and the seeming ineptitude of inter-departmental communication makes it difficult for sellers to trust a platform that has grown on the backs of small and medium sized businesses across America.
This needs to be fixed before another platform takes the long tail from Amazon and, eventually, the traffic that it produces.
This likely could be largely remedied by forming a "Seller Partner Board of Advisors" across multiple disciplines in the Amazon space.
Retail arbitrage, online arbitrage, wholesale, and private label.
To help Amazon better communicate with the sellers on the platform while also being able to directly hear, at a high level, what concerns the community has.
There are hundreds of smart and capable sellers that would be helpful in a role like this to Amazon and would likely ensure a mutually profitable relationship well into the future if concerns are taken seriously and lines of direct communication are available.
@dharmeshmehta@ajassy@BusinessInsider@verge@WSJ@TuckerCarlson