David McGeough

Experienced Global Digital Marketing, IT, Social Media and Community Professional. Husband, Father and very proud Irish man.

[ScorebuddyCX @ScorebuddyCX]

Congratulations to the Scorebuddy team who put in top performances on and off the pitch at yesterday’s charity five-a-side.

The team were the event’s biggest fundraisers, raising over €1,000 for the Kevin Bell Repatriation Trust. 👏

#fundraise ##donate #charity

[David McGeough @DMGSocial]

Looking forward to the next Scorebuddy webinar!
Customer Experience: A Recession-Proof Revenue Driver—taking place on March 29 at 4pm GMT—will explore the relationship between CX and revenue growth.
Sign up here: https://t.co/UuSrVgkrm6

[David McGeough @DMGSocial]

Did you know that 82 percent of data breaches involve human error? Using automation technology, you can eliminate these errors in your organization.

In our latest blog, we examine the benefits of IVR technology for call center compliance.

Read now. 👇
https://t.co/XzUP9DFoAL

[ScorebuddyCX @ScorebuddyCX]

Diwali is here! Wishing you a joyous celebration with your loved ones for this year’s Festival of Lights—Happy Diwali from Scorebuddy.

#HappyDiwali #Diwali

[ScorebuddyCX @ScorebuddyCX]

Don’t miss out—book your place for our upcoming webinar, Looking to 2023: Bigger QA, Better Service, Brighter Agents. Register now.
https://t.co/sDMTD2sztK

[David McGeough @DMGSocial]

Motivating customer service teams can be stressful! Here are 7 simple steps where you can take motivating your customer service agents to the next level. Find out more: https://t.co/LxfxtHM0wm #customerservice #customerexperience #teamwork

[David McGeough @DMGSocial]

@score_buddy is proud to be a leader in the @G2dotcom Summer 2022 Report. We are excited to keep building great CX for our customers. Learn more in our blog post: https://t.co/nZLocjwygA
#G2Review #G2Leader #QualityAssurance #ContactCenters

[ScorebuddyCX @ScorebuddyCX]

Agent engagement and retention are critical for the times we live in. Join @score_buddy for an insightful webinar on Thursday, July 1, at 4:00 pm BST where we will provide an in-depth tour of the agent dashboard.

Register today: https://t.co/SEvcEFRu0z
#QA #coaching #webinar

[ScorebuddyCX @ScorebuddyCX]

A round of applause for Arvin Dastanboo, who received the award for Marketing Excellence MVP 2022 at our Scorebuddy team gathering. Arvin was named one of the standout performers of the past year. Congratulations, Arvin! 🙌

[ScorebuddyCX @ScorebuddyCX]

Welcome aboard, @GetJuni!
We are eager to work with Juni and help them with QA tools and processes to increase customer satisfaction.

#callcenter #callcenter #call_center #call_center #nps #scorecard #qa
#qualityassurance #quality_assurance #qc #contact_center #contact_center

[ScorebuddyCX @ScorebuddyCX]

Follow @score_buddy to keep on top of the industry trends, news, challenges, and solutions.
#callcenter #call_center #call_center
#qualityassurance #quality_assurance #qc #contact_center #contact_center
#csat #customer_satisfication #cs #customer_success #callcenter #b2b #saas

[ScorebuddyCX @ScorebuddyCX]

Coaching employees not only helps individuals perform better but also drives overall motivation and commitment to their work. Join @score_buddy for a webinar on June 1 to learn 5 tips for coaching employees to improve performance.

Save your spot today: https://t.co/cPg5tosSgh

[ScorebuddyCX @ScorebuddyCX]

We welcome Allstarautolights to the Scorebuddy family!
We look forward to enabling Allstarautolights call center to save time, improve agent performance and enhance customer experience.

#callcenter #callcentre #call_center #call_centre #nps #scorecard #qa
#qualityassurance

[ScorebuddyCX @ScorebuddyCX]

They Are:
Focused on #Customer_Experience
Designed for #Omnichannel Communications
Centered around #Staff_Productivity and Collaboration
Refined by Smooth Systems Integration
Promote High Accessibility and Scalability
Driven by Intelligent Performance Data
#call_center

[ScorebuddyCX @ScorebuddyCX]

Do you want to emulate good coaching skills to improve your team's performances?🤔

Join @score_buddy and Monique Wintle-Camp for a webinar on June 1, discussing five tips for coaching employees to improve agent and team performance.

Register today: https://t.co/pskqkCdo6O

[David McGeough @DMGSocial]

How do you evaluate your employees' performances?

Join our Snr QA Tester for a @score_buddy webinar on May 26 to discuss the overview of an #EmployeeAppraisal, the GROW coaching model, and how to implement it at your organization.

Register now: https://t.co/eK0goaKAsS

[David McGeough @DMGSocial]

Just a normal Thursday here at @score_buddy #lunchandlearn #thursdaytips #donuts

[David McGeough @DMGSocial]

Happy International Women's Day to all brave, strong, and great women all around the world. This year, we all hope for a world free of bias, stereotypes, and discrimination!
Let us collectively #breakthebias #internationalwomensday

[David McGeough @DMGSocial]

96% of #callcenters report compliance issues. But they can be avoided. Take your call center out of that percentage by understanding, and avoiding, the three most common compliance issues. Read more here https://t.co/yqcWiYXX7Z #customerexperience #qualityassurance

[David McGeough @DMGSocial]

QA programs for #callcenters offer new ways of improving experiences for customers and employees. Are you maximizing your QA program? Find out here https://t.co/ApYbNtPci6 #qualityassurance