Doc

[Doc @dochol]

So @canary Canary screw their long-term customers yet again by putting the services paid for on purchase of the cameras behind a paywall.

[Doc @dochol]

@MurrToole @canarysupport Don’t expect anything other than an offer to give you the service you paid for when you purchased your camera - but now only for a fee. Shame, nice cameras but a thoroughly dishonest business model.

[Doc @dochol]

@canarysupport I assume that now you have whittled my recording down to 3 hours (with no notice), you will eventually turn my camera off unless I throw more money at you. Yet another dishonest move against early customers.

[Doc @dochol]

@canary I assume that now you have whittled my recording down to 3 hours (with no notice), you will eventually turn my camera off unless I throw more money at you. Dishonest.

[Doc @dochol]

@MunkiiYebee @canary Don’t expect anything other than an offer to give you the service you paid for when you purchased your camera - but now only for a fee. Shame, nice cameras but a dishonest business model.

[Doc @dochol]

@canary just noticed I am now down to 3 hours of records. Was this announced? Users should be aware that since buying cameras several years ago, Canary have progressively whittled the service promised at purchase, now down to a completely impractical 3 hours. Not to be trusted.

[Doc @dochol]

#shell energy app is consistently useless. All I ever see is “login currently unavailable” and when trying the help function I just get “no advisers online”. Yes, I’ve tried reinstalling the app. 😡

[Doc @dochol]

I can no longer sign into my account on my iPhone 6S (“Unable to connect at this time”) but have no problem on my iPad. #CanaryFAQ

[Doc @dochol]

@Honeywell_Home So why does your website state that “Service is fully operational”?

[Doc @dochol]

@thameswater No water in GU12TS area - neighbours also

[Doc @dochol]

@ocado You regularly put just one small item in a bag (increasing the price of the item by 5p). Will you do the decent thing and accept back all the bags we save up during lockdown and give credit for them? You are making extra profits by refusing to take them back.

[Doc @dochol]

Don’t get too excited at @Ocado accepting their bags back. They will only pay the recycle “bonus” for the number of bags used in their last delivery - so you can never get rid of your stock unless you give them back for free. Pretty mean of Ocado.

[Doc @dochol]

Very impressed with #kippyevo dog tracker. Battery lasts for many days (previous tracker, bigger and heavier, only lasted a few hours). Recently had a problem with the device and Kippy immediately sent a replacement, express from Italy. #dogtracker

[Doc @dochol]

@Honeywell_Home Why does it take you so long to acknowledge you have a service problem? Silence implies you are not aware or simply don’t care!

[Doc @dochol]

@Honeywell_Home Your silence in the face of a very serious service outage is deafening. We understand that problems happen but please let us know what is going on.

[Doc @dochol]

@Honeywell_Home Not good enough Honeywell, at least acknowledge you have a problem!

[Doc @dochol]

@thetimes Can’t download Sunday Times on my iPad, neither can my wife. Last time (about 2 weeks ago) I had to delete the app and reload, losing all my saved articles, before it would work.

[Doc @dochol]

@msecure Very disappointed to find that having “upgraded” to the latest version of MSecure on iPhone, I can now not use Touch ID, backup or sync across iOS devices without paying £28.99. All this worked for years on the earlier (free) version. Don’t mind a reasonable fee but.....

[Doc @dochol]

Until @Canary restore all the functionality they decided to steal from existing customers, they will struggle to overcome the ill-feeling they created. I can understand the change to their business structure but not to provide grandfather rights was a stupid and dishonest move.

[Doc @dochol]

@jimmynowonder @canary Yes, a good start, but how about pushing Canary to restore the other functions they decided to steal from existing customers?