Document360

AI knowledge base software that helps enterprises build and scale documentation for customers & internal teams.

[Document360 @document360]

Introducing the Document360 subreddit!

A space for technical writers and documentation professionals to ask questions, share experiences, exchange ideas, and connect with others who understand their work.

Let's build the community together.

#Reddit #DocumentationCommunity #Document360

[Document360 @document360]

A feature gets renamed. Now you're updating the same content across 20 articles.

It's repetitive, time-consuming, and frustrating.

Document360's reusable snippets and variables help keep repeated content consistent.

This ensures you spend less time making the same edits and more time improving your documentation.

#ContentReuse #TechnicalWriting #Document360

[Document360 @document360]

Your Docs Are Becoming AI's Source Material

Developers don't always look for answers in a browser.

Sometimes, they take documentation straight into their AI assistant to understand an API, troubleshoot an issue, or build an integration.

Making documentation easier to reuse in these workflows is part of a better developer experience.

With Document360, readers can copy article content as Markdown or view it as plain text.

Is your documentation ready for the way developers work today?

#DeveloperExperience #AIDocumentation #Document360

[Document360 @document360]

The Reality of Being a Technical Writer

Some weeks are quiet.

Others bring 50 urgent technical writing tasks at once.

In this clip, Suzanna Rubenstein shares an honest perspective on unpredictable workloads, curiosity, and burnout.

Sometimes, it's not the work you lose interest in.

It's the way you're expected to do it.

#TechnicalWriting #Document360

[Document360 @document360]

One knowledge base. Multiple audiences. Different access needs.

Employees, customers, partners, and resellers may each need access to different documentation.

SAML and OpenID Connect support single sign-on, while JWT can authenticate readers through your application.

Choose the authentication method that fits how your audience accesses your knowledge base.

#SSO #Documentation #Document360

[Document360 @document360]

Ever had to leave a product just to find an answer?

43% of failed self-service attempts involve customers not finding relevant information. (Gartner, 2024)

Contextual help and AI-powered chat bring answers right where users need them.

Your knowledge base is part of the product experience.

#Documentation #AI #CustomerExperience #Document360

[Document360 @document360]

AI isn't replacing technical writers. It's changing what they spend time on.

Your knowledge base can already tell you a lot.

-> What users are searching for?

-> Which questions go unanswered?

-> Where are content gaps appearing?

AI can surface these patterns so technical writers spend less time browsing through feedback and more time improving the content that matters.

AI finds the signals. Technical writers decide what to do with them.

#AI #Documentation #AISearch #Document360

[Document360 @document360]

A screenshot shows users where to click. A demo shows them what happens next.

Interactive product demos walk users through workflows step by step, making it easier to understand how things work.

Good documentation doesn't just show users where to click. It helps them know what to do next.

#Documentation #InteractiveDemos #Document360

[Document360 @document360]

Your support team knows what your documentation is missing.

Support teams hear questions that aren't answered in your knowledge base.

Document360 integrations for Freshdesk, Zendesk, and Intercom help agents find and share relevant articles while assisting customers.

When an answer is missing, that's a signal.

#HelpDesk #Document360 #Freshdesk #Zendesk #Intercom

[Document360 @document360]

Let’s assume: Internet down on the factory floor.

No Wi-Fi.
500-page procedure document.
Someone needs one critical instruction.

Not ideal.

With Document360, manufacturing teams can access essential documentation offline or as a PDF.

SOPs, work instructions, equipment manuals, and more.

Keep critical information within reach.

#Manufacturing #SOP #KnowledgeManagement

[Document360 @document360]

What does Document360 look like in the real world?

Our customers use Document360 to keep critical SOPs accessible, track changes, and maintain consistency.

Real use cases. Real customer experiences.

#Document360 #CustomerStories #Documentation

[Document360 @document360]

Your users are constantly telling you where your documentation has gaps.

Chatbot queries. Unanswered questions. Thumbs down on responses.

In this video, Selva explains how these signals help technical writers identify what users need.

[Document360 @document360]

How do you measure the ROI of your documentation?

It's not just how much you publish.

Look at search success, content usage, feedback, and unanswered questions.

Measure what your documentation actually achieves.

#DocumentationAnalytics #KnowledgeManagement

[Document360 @document360]

Not every documents needs to be deleted.

Some just need to be archived.

Remove outdated content from your knowledge base and search results without losing revision history, tags, or SEO settings.

Restore it whenever you need it.

#DocumentationArchive #ContentManagement

[Document360 @document360]

What if your AI assistant could work directly with your documentation?

Document360 MCP connects AI assistants to your knowledge base for developers, support teams, and technical writers.

Your knowledge, wherever your team works.

#MCP #AI #Documentation

[Document360 @document360]

The bigger your knowledge base gets, the more important governance becomes.

More content means more people creating & updating it.

Who can make changes?
Who needs to approve them?

Access controls, workflow, and version control help teams manage knowledge.

#KnowledgeManagement

[Document360 @document360]

Every support ticket starts with a question your customer couldn't answer.

They searched. Couldn't find the answer. Gave up.

Ticket Deflector surfaces relevant articles before a ticket is created.

And, failed searches show what your docs may be missing.

#CustomerSupport

[Document360 @document360]

Your documentation has the answer.

But can AI find it?

-> llms.txt helps AI find the right content.
-> .md gives AI clean, structured content.
-> robots.txt controls crawler access.

Make your knowledge easier for AI to find and use.

#AIDiscovery #Documentation #Document360

[Document360 @document360]

Your customers are already telling you what to improve.

Every search, question, or rating is feedback on your documentation.

Feedback Manager brings together Eddy AI search insights and article ratings.

Spot knowledge gaps & improve your docs with confidence.

#Documentation

[Document360 @document360]

Your AI search data can tell you where your documentation needs attention.

See total, answered, and unanswered queries.

Then break unanswered queries down into:
• In scope
• Out of scope
• Scope unclear

#AIChatbot #Documentation #Document360