Dominic Powers

News, views and musings the world of technology, marketing and consumer engagement. Dominic is an Investor, Advisor and Connector

[Dominic Powers @dominicpowers]

@RedMart Singapore. 4 times out of 5 you have now failed to deliver. How can you call yourself an ecommerce company? No message, no excuses, you just don't show up. #fail

[Dominic Powers @dominicpowers]

@ask_Arlo So still no email from support. Still no way to start subscription to make cameras usable! Shocking....

[Dominic Powers @dominicpowers]

@ask_Arlo So DM sent but appears you don’t read them. Still waiting for you to contact me.

[Dominic Powers @dominicpowers]

Some thoughts on the recent Facebook outages and how to mitigate your risks as a marketer.

[CtrlShift @CtrlShiftGlobal]

This is not the first and won't be the last Facebook​ outage. Don't just hope your media campaign will be revived by the media giant. Be a smart marketer and do something about it! #Facebookoutage #adtech #CtrlShift #TheHub https://t.co/oRznRPNlHY

[Dominic Powers @dominicpowers]

@lastminute_com We waited almost 5 weeks for a response and it took a public tweet to get a response. Your only solution is to cancel the tickets 12 days before the flight. Shocking. Added to that the e-ticket number you have provided is not recognised by the airline when we call them directly!

[Dominic Powers @dominicpowers]

@lastminute_com Horrendous customer experience. Why are you unable to fix an issue with our daughter's plane ticket? Over a month and all I keep getting is, sorry, we will get back to you. She is supposed to board the plane in less than two weeks...

[Dominic Powers @dominicpowers]

@lastminute_com Absolutely shocking customer service even after getting in touch with you via DM. It took you 5 weeks to respond, and your only answer now is for our daughter to cancel her trip home for Christmas because you cannot rectify the issue!

[Dominic Powers @dominicpowers]

Catch me in London December 3rd at Programmatic Punch, hosted by The Drum. https://t.co/OoGSiWUxbc

[Dominic Powers @dominicpowers]

Disruption is coming from all angles to the industry. https://t.co/uo8P5yosEk

[Dominic Powers @dominicpowers]

So in May this year I predicted that trouble was on the horizon for media agencies and that they had, 'the number of…https://t.co/DpfGxFTuxS

[Dominic Powers @dominicpowers]

@economics I would question Hong Kong's place at No. 1 when a startup is unable to open a bank account...

[Dominic Powers @dominicpowers]

Spot on... https://t.co/UuBawP0lUE

[Dominic Powers @dominicpowers]

Great to be recognized... https://t.co/Ed0om8hPAB

[Dominic Powers @dominicpowers]

Great work by the Epsilon EMEA team for Wasps RFC. https://t.co/rT607ceucm

[Dominic Powers @dominicpowers]

A great addition to the growing APAC team @ Epsilon. https://t.co/oGpCs5shgH

[Dominic Powers @dominicpowers]

[D+D] Asia Pacific Fact book is available for download now...

https://t.co/zfVjl291PZ https://t.co/Bv7kOT7LvN

[Dominic Powers @dominicpowers]

Customer Experience Continuum - For Consistently Effective Customer Experience https://t.co/QHw2VkPkQW

[Dominic Powers @dominicpowers]

The future of storytelling...
http://t.co/qMnFicLFtQ

[Dominic Powers @dominicpowers]

Change coming for Marco Polo. Don't think it will it drive big $ impact? It might shorten boarding queues though!. http://t.co/BaPOYdvDnP