donna gamble

[donna gamble @donna22g]

@foreveramber Some sort of power trip. I refute the allegation of “strong body odour and have requested a SARS! I strongly defy this allegation be stored against my name!!

[donna gamble @donna22g]

@foreveramber To allow your operatives to decide if a refund is appropriate or not is unacceptable. If you had secured a second opinion on the condition of my garment from a manager like I requested you would now be arranging further training for this member of staff who is clearly on

[donna gamble @donna22g]

@foreveramber @asos my item was tried on and returned. Tags intact and a heavy woollen scarf still connected. The garment was cream and was returned in exactly the same condition as was received!! And yet you allow your operatives to make a decision re returns that is unfair and incorrect 😡

[donna gamble @donna22g]

@foreveramber I’ve just had exacting the same issue this morning. @Asos_Womanswear think it’s acceptable to make an unchallenged decision and customer has no right to appeal. I have asked for their appeals process and for the warehouse operative conducting the “sniff test” to be challenged 😡

[donna gamble @donna22g]

@OCaouki @ZARA_Care Sorry to inform you that Zara_Care do not actually care!! 😡😡

[donna gamble @donna22g]

@4Ecobichon @ZARA_Care Unfortunately for the customer Zara offer a Don’t Care policy. There is no customer service representation offered by this company. My query has rubbled in since 18 Nov with absolutely no contact from anyone 😡contact Head Office that’s what I have done.

[donna gamble @donna22g]

@ZARA_Care dear Zara don’t care. 48 hours and still no callback. 10 days left to return the coat. What do you suggest I do? You really know how to affect someone’s mental health 😡

[donna gamble @donna22g]

@ZARA_Care you repeatedly ask for details and then disappear off the face of the earth?? Your company has no complaints process. Zara stores staff advise that they despair at your unethical conduct! And still you DO NOTHING 😡what is the consumer meant to do?? Answer that!!

[donna gamble @donna22g]

@ZARA_Care you have caused me a great deal of stress and absolutely no one at @ZARA_Care 😡😡seems to care!

[donna gamble @donna22g]

@ZARA_Care Dear the ever caring staff @ZARA_Care 😡😡I am STILL WAITING for my QR code that YOU HAVE FAILED to send me, 4 days later!!! And you have the unbelievable audacity to tell me that if I don’t return within 14 days then I will be charged?? So how is this now my problem?

[donna gamble @donna22g]

@ZARA_Care why does no one CARE????

[donna gamble @donna22g]

@ZARA_Care so what are you planning on doing to get me the QR code that I need to return an item???? You have failed to send it to me yet at the same time tell me if I don’t return within 14 days I’ll be charged for it??? What is your end game @ZARA_Care???

[donna gamble @donna22g]

@Melissa40081391 @ZARA_Care I feel that Watchdog would be extremely interested in Zara’s LACK of Customer Care. There is a definite lack of competence in this department and has been for quite a few years, suggesting their practices are never reviewed!!!

[donna gamble @donna22g]

@ZARA_Care when are you going to advise what the next steps are???? You asked for my details 3 hours ago, including order number?? Do I wait another week before anyone gets back to me??? What exactly is your Customer Service policy??? Absolutely mind blowing

[donna gamble @donna22g]

@ZARA_Care You are asking me to provide the order number so that is what I have done!!! You are now antagonising me. Please advise me what your Complaints Processes is.

[donna gamble @donna22g]

@ZARA_Care I’m sure it’s a pre requisite that Zara employ the rudest advisors throughout their Contact Centres! How disgusting that a customer can be spoken to in such a vile and derogatory manner 😡😡

[donna gamble @donna22g]

@ZARA_Care Your previous tweet has just asked me for the order number actually!!!!? B

[donna gamble @donna22g]

@ZARA_Care Donna Gamble donna22gamble@ https://t.co/AeUw1Trld7 order ref 52616833047

[donna gamble @donna22g]

@ZARA_Care but you haven’t send me a QR code to return the original and no one can help me?????? Is this any kind of service to accept from a worldwide company?? An abysmal, vile representation by UK contact center!

[donna gamble @donna22g]

@ZARA_Care so to my detriment I had to endure a 40 minute call to be told she couldn’t help me and neither would a manager be able to (suggesting that you listen to the call- 8.45- 9.15)!! So no resolve to a straightforward request!! To conclude, I have generated an exchange