Update: @Staples has not responded publicly or offered any explanation for permanently revoking my online-ordering privileges after nearly 20 years as a customer. I’m requesting a fair, independent review and confirmation that this restriction wasn’t applied in error.
I was told Staples can choose whom it does business with and that I may shop in-store, but I can never order online again. I’m not asking for special treatment—just a clear explanation and a fair review of this unexplained lifetime restriction. @Staples, will someone reconsider?
After nearly 20 years as a customer, @Staples canceled my Visa gift card order and permanently revoked my online ordering privileges. I contacted customer service and escalated the matter to the Office of the President, but Staples still refuses to tell me what I supposedly did.