Donna Rae

[Donna Rae @DonnaXRae]

@OctopusEnergy Great thanks, we enabled notifications for agile charging and it was the first one I’ve seen then couldn’t find it. Stay cool

[Donna Rae @DonnaXRae]

@OctopusEnergy just got an app notification but when in the app I can’t read it, do you know what it is?

[Donna Rae @DonnaXRae]

@golevel99 What time are they going on sale, nothing showing on your website

[Donna Rae @DonnaXRae]

@AskNationwide why have account balance texts stopped? They gave information that your app notifications doesn’t like the amount

[Donna Rae @DonnaXRae]

@ThreeUKSupport yet again no calling capability at home nothing on social media and coverage checker says issue in area that we’re working on. Can’t get emergency call to local hospital 🤬

[Donna Rae @DonnaXRae]

@Tesco can you explain why this was selected as an appropriate substitute for a pack of black zebra pens please? I’m sure my daughter can sit her prelim exams using a shopping bag!

[Donna Rae @DonnaXRae]

@jules__king Refresh app or browser it let me in

[Donna Rae @DonnaXRae]

And so it begins ….. the annual Tesco Festive slot scrum. Can we beat our record of last year? #tescofestiveslots

[Donna Rae @DonnaXRae]

Tried to books flights with @British_Airways for 2 days now and fails each time. Contact customer services and told that fare has now changed, strange that because 3 hours later of it not being available it’s still showing online though https://t.co/xVoPzYOmt6 and the BA app!

[Donna Rae @DonnaXRae]

@EastAyrshire Confusion if the burns mall is open or not

[Donna Rae @DonnaXRae]

@g__j We live in South west Scotland and there is nothing more frustrating than driving past the Whitelee Wind Farm and seeing so many turbines not running! Government need to work on storage and get them all running

[Donna Rae @DonnaXRae]

@virginmedia Yes but you’ve replied publically can you reply to my dm please instead

[Donna Rae @DonnaXRae]

@virginmedia for the 3rd time in a row my new contract extension has been applied wrongly to our account. Despite speaking to your advisor and being assured it would be fixed! Your customer journey is shockingly bad, try to self serve and it’s failed 🤬

[Donna Rae @DonnaXRae]

@virginmedia Thank you I have sent all the details

[Donna Rae @DonnaXRae]

@virginmedia Have already spent over 45mins speaking to someone after the first bill and was told it was fine at your end, well it can’t be as my bill is wrong for the 2nd month

[Donna Rae @DonnaXRae]

@virginmedia Got email we were out of contract, used the linked to go to the options, selected one got pre contract documents but for the 3rd time in a row of doing this (normally done over phone) I’ve received 2 bills for wrong amount. Therefore your systems and procedures don’t work!

[Donna Rae @DonnaXRae]

@ThreeUKSupport my phone says I need to upgrade three app, but it’s not progressing on the App Store. Is there an issue? Other apps are downloading

[Donna Rae @DonnaXRae]

@GLA_Airport @lufthansa C Golden Gate Bridge

[Donna Rae @DonnaXRae]

@HalifaxBank Ok thank you, I will keep an eye out for it and come back later if issue is still ongoing

[Donna Rae @DonnaXRae]

@HalifaxBank moved money into account from another bank and it’s not showing, is there issues this morning?